Gala (digital platform)

The main articles are:

• Knowledge Management
• Business Process Management

2025: Product Announcement

The company "VkusVill" launched the internal digital platform "Gala" with a knowledge base, a catalog of business processes and functions based on artificial intelligence. The system is designed to optimize the work of 27 thousand employees of the company. The retailer announced this on October 23, 2025.

The VkusVill team includes employees of the office, retail outlets, distribution centers and a hotline. The platform was developed in a few months. It provides employees with access to corporate information in a secure inner loop.

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Фото: Ivan Vodopyanov/Kommersant

Margarita Kiseleva, Senior Product Manager of the Digitalization Department of VkusVill, noted the scale of use of the platform. According to her, only one of the services - the transcribing secretary - automatically processes up to 6 thousand minutes of records monthly. This is equivalent to 100 meeting hours, which are converted to a handmade text format.

The Gala platform includes four main services for the work of personnel. Each of them solves specific tasks to automate workflows and exchange information within the organization.

The knowledge base is a service with built-in chat based on artificial intelligence. It allows you to find the necessary information in seconds. Each command has its own space in the system.

The database presents sections for the hotline, training, research and other departments. They contain materials and links available to any employee of the company. Workers can create their own articles about their team processes.

The search for information is carried out through the query string or using a chat with artificial intelligence. Chat works on the basis of the accumulated knowledge of the company "VkusVill." This makes it easier for all departments to access important information.

The service allows you to share data with other departments. It reduces the flow of repeated requests between departments. The system saves employees time searching for typical information.^[1]

Notes