KMS (Knowledge Management Systems) is a knowledge management system for customer service and other business units. Such systems allow you to search for the necessary information in a matter of seconds, conveniently and efficiently manage content, and reliably inform about changes in content.

Without regular information exchange, contact center operators will not be able to correctly advise customers, and front office employees will work correctly with customers. To ensure this, a system is needed that will connect the owners of information with its consumers - this is exactly the key task of KMS.