MTS Exolve will help with logistics of cargo transportation in Iteco

2025: Implementation of MTS Exolve

MTS Exolve has implemented a voice message synthesis and sending service for ITECO. MTS Exolve announced this on October 23, 2025.

The solution allows you to use automated voice messages to notify drivers about changes in applications: transferring the load time, changing the delivery address, changing the route and others.

The service covers more than 7,000 drivers across the country, ensuring uninterrupted delivery of the necessary information and increasing the efficiency of communication with drivers.

MTS Exolve specialists studied the client's tasks and created an individual solution that, upon API request from the client, automatically synthesizes the text of the message using text-to-speech conversion technology, after which a call is made to the driver's number with information voiced. In addition, the ability to switch to the operator is implemented: if the driver needs clarification or feedback, he can contact the dispatcher right during the call without interrupting the session.

The introduction of voice information allowed ITECO to improve the efficiency of logistics processes, improved interaction with drivers and reduced the burden on dispatchers. Voice notifications are a reliable way to deliver important information quickly and in an understandable form, especially in road conditions, "commented Vasily Sazhko, Product Director of MTS Exolve.

For a company with a distributed fleet and more than 3,000 flights, it is critical to ensure the timely and accurate transfer of information to drivers every day. The solution of MTS Exolve made it possible to strengthen our notification system, increase the reliability of communications and minimize operational risks. Now drivers receive instructions not only through push notifications in the application, but also in the format of voice messages at the right time, which increased the reaction speed and quality of service, - said Dmitry Kalashnikov, General Director of ITECO Russia LLC.