Ivanov Alexey Aleekseevich
- Alexey Ivanov is the head of department of data protection of JSB Absolyut Bank (PJSC)
- earlier - the head of department of information security and control of Cybersecurity Department KIT Finance
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We focus on development of the services based on Internet technologies. On the one hand, simplicity and availability of information, convenient functionality do communication of the client with bank comfortable and effective. With another – the bank receives the "open" channel of customer interaction and unloads expensive resources of operational offices. The appeal to WEB 2.0 (Facebook, Twitter, YouTube and so forth) allows to attract and interest active users of social networks. A feedback with clients on the Internet, undoubtedly, is most effective and allows to conduct open dialogue. It shows, for example, experience of blogging of the chairman of the board of Trust Nadiya Cherkasova on the Banki.ru portal. Behind a cover of the web interface very serious CRM technologies which we intensively develop to increase customer service quality and efficiency of sales are.
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