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2023: Map of Russian IT products for the digital workplace
The Digital Workplace (CPM) concept, which focuses on ensuring the convenience of employees at any time and improving the efficiency of the organization, includes a number of software products. Analytical center TAdviser distributed the software for CRM presented on the Russian market by categories and presented them in the form of a map "Digital workplace of an employee 2023."
2020: Virtual colleagues instead of real ones: Facebook showed the workplace of the future
In late May 2020, Facebook shared a video with its vision of a remote workplace for the future using augmented and virtual reality tools.
 | Thinking about improving the efficiency of remote work, we developed a concept based on mixed reality using existing technologies such as Passthrough, which allow people to switch between real and virtual worlds, "explained Andrew Bosworth, head of AR and VR at Facebook. |  |
The video is only eight seconds long, but clearly shows Facebook executives' ideas about the workplace of the future. The user does not have to meet with colleagues to conduct full-fledged meetings with visual presentations in a common virtual environment. In addition, users will be able to switch between the real and virtual world at any time. In a virtual work environment, colleagues will be able to communicate with their avatars, which will accurately convey facial expressions.
The next generation gadgets provide many tools that can be controlled both by gestures and by keyboard and mouse. For example, in a video, the user works with multiple floating displays, quickly resizing them and rearranging them with gestures. In addition, there is always a small menu bar in front of the user with shortcuts that can be accessed with one touch of a finger.
Different divisions of Facebook are already working on the presented technologies: Oculus for Business, AI tool for creating avatars Codec Avatars, Workplace, Portal and others. For example, Passthrough is used to create a virtual mesh barrier that limits the action of Oculus software in a certain area that the user determines on his own using the Touch controller.[1]
2018: Defining technologies from Gartner
At the end of August 2018, research firm Gartner released data on the maturity cycle of technology, according to which in the next five years innovations such as speech recognition technologies and virtual assistants will create a platform for digital workplaces.
Speech recognition technologies, according to a Gartner report, have already reached a performance plateau, and are now promoting virtual assistants and chatbots. Personalized virtual assistants use artificial intelligence and machine learning to help people and automate a variety of tasks - observe people's behavior, build data models, and then predict and recommend certain actions based on them.
Analysts note that the heads of application companies should pay attention to virtual assistants, as more people and enterprises switch to dialog user interfaces. Companies that have not yet used AI to engage with customers and employees should reflect on this right now to avoid wasting time, as people increasingly rely on virtual assistants to address customer service and service issues.
Virtual assistants and chatbots are expected to develop at an impressive pace over the next few years. Although only 4% of organizations use dialog interfaces (including chatbots) in 2018, the Gartner survey indicates that 38% of organizations plan to introduce these technologies or actively experiment with them.
Although most chatbots are used to serve customers, experts suggest that they will find their main application in a slightly different niche. If you use a chatbot as an application interface, then the main installation will change from "the user who needs to learn the interface" to "the chatbot who finds out what the user wants." This paradigm shift will greatly drive the performance and efficiency of applications and related technologies.
At the same time, advanced and personalized analytics are becoming increasingly available technologies. Advanced analytics uses machine learning to transform the way data is processed, used, and distributed. Personalized analytics is the analysis of contextually important data to ensure individual forecasting and/or to make individual recommendations for the benefit of individual users. Gartner believes that mass adoption of these technologies will be achieved by 2020. They are rooted in people's interactions with technology and getting information from a wealth of unstructured data, such as photography, social interactions, shopping, preferences and health metrics. According to experts, personalized analytics will be actively used in virtual assistants that track health, financial assistants and shopping assistants.
Leaders in data analysis, according to Gartner experts, should necessarily include these technologies in development strategies, since they will significantly increase the number of people who can work in this area without special education. Gartner predicts that by 2020, thanks in large part to the automation of data processing tasks, there will be even more such people than specialists. It is expected that by the same year, more than 40% of scientific research tasks will be automated, and the civil science of data analysis - that is, attracting people without scientific degrees to research under the guidance of scientists - will quickly become an important part of the development of the industry.[2]
2017: Working Environment 2025 Study: Full-Day AI Use
In 2017, Fujitsu approached the research company Pierre Audoin Consultants (PAC) to find out what the strategy for organizing efficient work environments in 2025 would be. The PAC's Working Environment 2025[3] identifies social and demographic change, technological evolution, business factors, and human impact on the environment as key drivers of future work environment requirements.
The main assumption of the analytical report is that artificial intelligence (AI) will receive a rapid pace of development. PAC experts have put forward the assumption that the speed of new and new changes will increase from now until 2025, and these changes will affect all aspects of the working environments of the future. AI-based technologies are already being used to solve a large number of problems, and are gradually beginning to have a strategic impact on almost all aspects of working environments and on how ordinary people live and work.
Ramanan Ramakrishna, Fujitsu's EMEIA Head of Service Innovation and Product Range, noted:
| | "In order to meet the modern requirements of employees, each with their own needs and expectations, companies of all sizes need to immediately plan and start investing in their strategy for creating working environments of the future. This is essential to remain competitive, to retain available professionals and to provide consistent opportunities when using digital tools for both employees and the company as a whole. As new technologies emerge, including artificial intelligence, users get more personalized work opportunities that dynamically adapt to current conditions, location and user preferences. These technologies, combined with virtual agents, voice control tools and wearable devices, enable you to work anywhere, anytime, delve deeper into the workflow and interact more efficiently in a group. | |
If companies want to keep up with the pace of development of new technologies and create an adaptive infrastructure of working environments of the future, they need to develop a concept of the most important work roles and skills that they will need in the medium and long term. This is necessary in order to effectively plan and create the basis of the business: starting with planning office space and infrastructure, ending with the technical skills necessary to create and support working environments based on artificial intelligence.
According to Fujitsu's recommendations, the strategy for creating an effective worker by 2025 should be based on the widespread use of AI-based systems throughout the working day. Artificial intelligence will allow employees to focus on more complex and interesting tasks, provide support for intelligent digital assistants, help establish new business connections, provide personalized, dynamic and context-based functionality for scheduling daily work tasks, and provide the opportunity to use dynamic routing in real time. Employees working in the office will be able to get free jobs in real time next to colleagues with whom they work most of the time, and digital assistants will deal with work day planning and administrative tasks, including booking tickets. And wearable devices will be used to authenticate and provide access to information and operating systems anytime, anywhere.
The document also states that companies should already introduce a culture of innovation and collaboration, both inside and outside their organizations. In addition, it says that the use of outdated technologies and workflows can reduce productivity and demotivate employees.
Notes
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