Marketing subdirectory
- Name of service
- Links to the qualifier
- Links to the connected activities
- Links to the related services
- Description of services, functions, borders of providing services, user profiles.
- Supported platforms or infrastructures
- Hours of availability
- Minimum performance
- Procedures of support
- Accounting rules
- Levels of use and access
- Model of the agreement on the level of service (SLA)
- Criteria of creation of reports on the level of service
- Information on contacts
- Current status
Operational subdirectory
- Owner of service
- Client's profile
- Dependences on other services
- Key suppliers
- External and internal providers
- Operations Level Agreement (OLA) model
- Detailed information on the technical infrastructure necessary for ensuring service
- The infrastructure units considered as assets
- Планы Business continuity (contingency)
- Plan of maintenance of integrity (backup, secure access)
- Plan of improvement of quality of services
- Development plan for tanks (Capacity plan)
- Development plan for resources
- Operational plan
- Results of audit
- Connections with Change management process
- "Standard requests"
- "Standard answers"
- The "Standard costs" connected with "standard requests" and "standard answers"
- Price information
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