Information technology in the Central Suburban Passenger Company (CPPK)

Main article: Central Suburban Passenger Company (CPPK)

IT budget

2018: 2.5 times IT cost reduction

In 2018, investments in IT CPPK amounted to 518.24 million rubles, follows from the company's annual report published in June 2019. This amounted to 45.71% of all capital investments of the CPPC.

Compared to 2017, IT costs decreased by about 2.6 times: then they amounted to 1.356 billion rubles and 68.88% of total capital investments.

The decrease in costs is largely due to the completion of the main scope of work on the project for the development, implementation and development of the CPPK sales system. In 2017, more than 1 billion rubles were spent on it, while in 2018 - about 246 million rubles.

In 2018, CPPK continued to develop one of the key IT systems - the sales system " (photo - mos.ru) "

The CPPK sales system combines all existing and developing business processes, is available on about 20 device models and, according to the company, supports the widest range of ticket carriers in Russia, such as Troika, Strelka, social maps of Moscow and the Moscow region, electronic transport requirements of Russian Railways, co-branding and bank cards.

The modernization of the sales system made it possible to introduce a number of services for the convenience of passengers, in particular, the sale of one-time tickets through the official mobile application "Schedule and tickets of the CPPK." Users of the CPPK mobile application were able to draw up travel documents for electric trains of the Paveletsky, Yaroslavl and Kazan directions.

In 2018, another of the largest CPPC projects in terms of costs was the creation of a data center and an enterprise data warehouse. 112 million rubles and 63 million rubles were spent on them, respectively.

In 2018, the company also continued the project to implement ERP. Since December 2017, the CPPK has been using a 1C-based solution. Initially, it was planned to use the Oracle product, but after the onset of the economic crisis and the growth of the dollar, some of the project's positions were revised in favor of Russian products. So in the system appeared the company "1C"^[1].

History

2023: CPPC has installed 350 updated BPAs since the beginning of the year

CPPK has installed 350 BPA of the updated model since the beginning of 2023. The company announced this on September 28, 2023.

At the CPPK stations, about 600 ticket-printing machines of this type are already operating - only for non-cash payments, which significantly speeds up the time for buying tickets.

From the previous model, this BPA, in addition to the cashless payment function, differ in the increased screen size, in the upper part of which the current schedule is displayed, and in the lower part - the purchase menu.

Since the beginning of the year, several hundred BPAs of the new model have already been installed, including at stations, the infrastructure of which the Company was preparing to launch MTsD-3 and MTsD-4.

Thus, 56 ticket-printing machines appeared on Chukhlinka, Ramenskoye, Fabrichnaya, Aviamotornaya, Perovo, Vykhino, Lyubertsy-1, Kraskovo, Udelnaya, Ilyinskaya, Malakhovka, Elektrozavodskaya, Andronovka, Tomilino, Kratovo and Yeseninskaya. Another 44 machine guns were launched on Zheleznodorozhny, Olgino, Reutovo, Novogireevo, Kuskovo, Nikolskaya, Saltykovskaya, Minsk, Vnukovo, Aminyevskaya, Aprelevka, Poklonnaya, Kutuzovskaya and Testovskaya.

2022: Testing begins for updated ticket machine interface

On July 13, 2022, the Central Suburban Passenger Company (CPPK) announced the start of testing of the updated ticket machine interface. At 7 head stations, you can already evaluate machine guns - Yaroslavl, Kazan, Kursk, Paveletsky, Kyiv, Belorussky and Savelovsky.

Android with NFC modules. Now you can write a ticket to the card faster - the machine immediately offers to issue it in this way. This can be done on any transport card: "Troika," "Arrow" or branded CPPK. Cards are increasingly popular with passengers - the number of recorded one-time tickets for them increased by 14%. At the same time, a paper ticket can still be printed - it is enough to change the setting with one touch on the first screen.

The paper ticket can be printed in two formats: classic full and shortened version. An updated mini-ticket is an abbreviated ticket with only the information needed for the trip. A full ticket is a check ticket with data to compensate for travel. To print the ticket in this form, you need to select the "print check" item in the FHT menu. As part of the testing, both types of tickets are also available at some ticket offices.

The reduction in ticket length is carried out as part of the global digitalization program, which we have been implementing for several years. This innovation was made possible thanks to a recent change in the requirements of the law, - said Ivan Konev, General Director of the Central Production Complex. - We are actively developing our digital sales channels - these are ticket machines, a mobile application, a site in order to completely get away from a paper ticket in the future. Also, this solution will allow us to save ticket tape. At the same time, we leave the opportunity to get a regular ticket.

Another important addition is that now in the machines you can independently replace valid tickets or season tickets with new ones, for this you no longer need to contact the cashier. You can find out what exactly is recorded on the card not only in the ticket machine, but with the help of information terminals in any turnstile pavilion of the CPPK. If the passenger does not have a transport card, it can be pledged directly in the machine.

At the stations, distribution of information leaflets on testing is organized, and special stickers are placed on the machines themselves. During the test period, CPPK employees will work next to ticket machines to answer all questions of interest and collect feedback.

2018

The popularity of free Wi-Fi in electric trains has doubled

Commuter trains connected to the free Wi-Fi network 11 million times in 2018, the government's website said Moscow in January 2019. This is almost twice as much as in 2017 - then 5.6 million Internet sessions were registered. The volume of transmitted traffic from January to December last year also increased to 1.8 million gigabytes. This is 50% more than in 2017.

Using free Wi-Fi, passengers most often watched videos and listened to audio files, talked on social networks and instant messengers. The network is most in demand among users 25-34 years old: they perform about 35 percent of all Internet sessions.

Internet access is one of the basic services for modern passengers who are used to always being online. In new electric trains, Wi-Fi is provided by default, we also try to equip others with access points as far as possible, "said Ivan Konev, executive director of the Central Suburban Passenger Company (CPPK).

A free Wi-Fi network appeared on electric trains in February 2016. As of the beginning of 2019, it is available on 112 suburban trains, in 25 of them the service appeared last year, and in 18 - already in 2019. In 2019, the CPPK will continue to equip electric trains with wireless Internet access.

Testing of face recognition technology for paying for travel on electric trains

In November 2018, the CPPK announced that it was studying the need to introduce technology for recognizing the faces of passengers in electric trains, starting testing the system^[2].

We are now testing a prototype at a couple of stations (facial recognition system for paying for travel on electric trains - IF) and we want to see if this has any basis or does not have, "said CPPK General Director Maxim Dyakonov during the Future of Urban Transport forum." But in any case, all the development of the transport system goes to a single ticket, a single carrier and preferably to the minimum time that it will take to pass all the controls.

As the representative of the press service of the CPPK clarified, testing of face recognition technology for passing through the turnstiles to the CPPK train is currently being tested at the Kyiv station and TPU Solnechnaya.

The experiment is aimed at testing biometric technology in relation to the company's landfill. Only employees of the company take part in it, but not passengers, - noted in the TsPKK.

2015: Creation of a situational and analytical center

In November 2015, CROC announced the creation of a situation and analytical center (CAC) and the integration of CPPC IT systems. According to CROC, the complex put into operation includes more than 10 solutions. Among them are subsystems of the situation and analytical center, corporate data storage, IT resource management systems, regulatory reference information, as well as maintenance and repair, corporate service bus, data transmission network, etc.

The SAC was created in order to centrally manage passenger service processes and make management decisions aimed at improving the quality of transport services, based on comprehensive analytics.

The complex of SAC systems includes information monitors, hands-free communication equipment, voice communication columns, video surveillance and video analytics, as well as software and hardware that ensure the functioning of business processes of the situation and analytical center. The solution provides centralized management of integrated passenger service processes. In real time, the system collects and analyzes data on the situation at railway stations, which are used in all divisions of the company to improve the quality of management decisions.

Up to 3 million records on sold travel documents and passages through turnstiles are uploaded to a single data warehouse every day. This is a key system for generating CPPC income statements, analyzing sales trends, etc. This data can also be used to predict passenger traffic in order to optimize train schedules and plan actions in abnormal situations.

Solutions based on the Corporate Service Bus (CSS) and Regulatory Reference Information Management System (CS NSI) provide unified data exchange between multiple information systems of the CPPC. Among them are the subsystems of the situation and analytical center (SAC), ticket sales, equipment maintenance and repair, electronic document management, incident recording, business analytics, etc.

IT passport of projects in CPPC

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