KaaS (Knowledge as a Service)

The concept of KaaS assumes acquisition of knowledge as required - out of bulky projects and approaches to training. Trainings – inevitable need for most the large companies under whose authority solutions of a corporate class are. This activity is inevitably connected with considerable costs for hiring of employees, their training and development.

Weak link of all classical approaches to training is excessive generalization of knowledge when the set of information is presented "just in case". Unfortunately, the skills purchased thus often are taken out of a practical context and have a little general with specifics of tasks of an individual customer.

Quite another matter, if the person addresses for knowledge interesting him in case of the urgent need^[1]. At such approach information is acquired much more effectively^[2], and the level of motivation reaches a peak point. Besides, the gained knowledge without delay is fixed in practice.

The concept of KaaS assumes creation of an ecosystem for information exchange by means of instruments of social interaction. She can turn on such informal tools as contextual training and formation of communities on interests. KaaS combines a possibility of training at the speed which is most adapted to capabilities of an individual person, and obtaining required knowledge of a request. In fact, KaaS conducts the origin from consulting support as most of which common form served communication with the specialist in phone until recently.

The company, known in narrow circles, offering services of training of staff of the companies according to the concept of KaaS is North American SPINACT. She is unique in own way as she managed to develop seriously KaaS in business and the technology relation^[3].

The market of KaaS-solutions is on rise now. The companies needing training of own employees or representatives of customers suffer an acute shortage of portals with trainings on demand. According to Bersin & Associates for 2008, 61% of customers preferred hosting or completely outsourcing solutions.

Notes