According to market participants, customers began to approach the choice of BPM solutions deliberately. Now they pay attention primarily to the level of development of the vendor and the product ecosystem: the quality of the platform, the availability of competencies in the market, the level of partners, the number of projects implemented. Protection against vulnerabilities is also important, preferably confirmed by FSTEC certificates. Most Russian developers have access to very large domestic companies that have not previously been particularly interested in Russian products. This gave domestic vendors tremendous experience: both in terms of maturity of requirements and scale of projects, and in terms of budgets. It can be stated that the products of the Russian market began to develop much faster. More...

According to the TAdviser database, the leaders among industries in BPM projects in recent years are construction and IT. Their shares are 10.3% and 10.2%, respectively. The top 5 also includes trade, the financial services industry and the public sector.

Interviews with experts

TAdviser analyzed the technological trends in the development of BPM systems that market participants are talking about and identified the most relevant of them. Experts also talked about new promising directions that will arise after overcoming the extremely difficult stage of import substitution for all.More...

Over the past few years, the TAdviser database has been replenished with data on more than 2,700 BPM projects completed in 2020-2023. According to the information received from these projects, the leading vendors of BPM systems are ELMA and Directum company. More information is provided in the infographic below. However, it should be borne in mind that the Creatio company noted in it left the Russian market in March 2022.