Air India is a state-owned air carrier of India, one of the main providers of air transportation services in the country. The airline is part of the Star Alliance. The main hubs of the airline are Chatrapati Shivaji International Airport in Mumbai and Indira Gandhi International Airport in Delhi.
History
2021: Data theft 4.5 million passengers
At the end of May 2021, it became known that almost 4.5 million passengers from around the world were stolen from India's largest airline Air India due to an "extremely sophisticated" cyber attack. These passengers got to the hackers after hacking the Swiss organization SITA, which provides telecommunications and IT services in the aviation industry. Air India revealed the scale of the problem only three months after the first report of a data leak.
 | The violation concerned personal data registered between August 26, 2011 and February 3, 2021, and related to the name, date of birth, contact information, passport information, ticket information, frequent flyer data of Star Alliance and Air India, as well as credit card data, Air India said, adding that they do not store bank card authentication codes. |  |
The cyber attack occurred at the end of February and also threatened the data of a number of other major world airlines. Immediately after the attack, SITA Passenger Service System reported that Singapore Airlines, New Zealand Air and Lufthansa were also among the affected companies.
Air India later revealed that as a result of a sophisticated cyber attack, almost 4.5 million passengers from around the world were injured, but did not specify what proportion of the compromised passengers traveled by aircraft of this company. The statement said that during the attack, hackers did not hack passwords. The airline launched an investigation into the incident, for which it attracted external data protection specialists and is conducting measures to protect compromised servers. Air India also said in an email to its customers it recommended changing the passwords of its accounts as a precaution.[1]
Notes
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