Contact center Orion Connection

Orion Connection - contact center about 1000 square meters which earned in Penza in September, 2016. At the initial stage the project will provide support of subscribers of satellite television<Телекарта> and promotion of products and services of the operator<Орион>.

Before start of own contact center the algorithm of processing of telephone addresses of subscribers<Телекарты> included several stages: the call was received by outsourcing call center which task included identification and processing of a standard request of the client. More difficult addresses were transferred to call center in the company. The internal specialist or found solution independently, or, in turn, translated a call to the relevant division of the company.

Orion Connection will allow to refuse outsourcing service, to increase quality of consultations for subscribers at the first stage of the address. The project will provide about two hundred jobs to residents of Penza with perspective of career development that in a situation of an economic crisis is important for the city and found support of the region to administration. For maintenance of uniform high standards of service for new employees the program of corporate training is provided.

When developing a technical part of the project the solutions allowing to reach performance and reliability of work of contact center were picked up and also possibilities of further implementation of new functionality and scalability of a system are provided.

From 100 Russian cities was only included in the short list three - Belgorod, Kursk and Penza. As selection criteria the population, transport availability, existence of the building of the respective area, feature of labor market, development of a service component, absence of other large contact centers served in the region and many other things.