CyberPower Syber Power Systems

CyberPower Systems is a provider of professional power management solutions. The research base of the company allows you to develop and implement new technologies.

Products

The company's lineup includes a full line of uninterruptible power supplies (UPS) for the industrial automation, housing and communal complex, telecommunications, office and computer systems market. In addition, the product line includes PDUs, inverter power amplifiers, surge protection devices, mobile chargers, power management software - everything that allows the company to offer complete solutions. The company carries out a full cycle of product creation, ranging from engineering developments to mass production. All production and technological processes are certified according to the ISO 9001:2000 standard . CyberPower has defended 53 patents for power engineering developments.

History and Performance Indicators

2022

Service Line Upgrade

The Russian representative office of CyberPower on October 24, 2022 announced the strengthening of its focus on the development of its own service direction. A lot of work has been done to form an independent Service Department with ambitious tasks for the coming years. In addition to systematizing existing processes, world practices are being implemented, and the portfolio of Service Offers is expanding for both end Customers and Company Partners.

The UPS market becomes more professional and modern from year to year, our equipment is an integral part of digital life and responsible industry tasks. Ensuring continuity of processes on the client side, uninterrupted operation of equipment - our main task! Services processes continue to be built on this. Only a systematic approach and well-functioning interaction processes will lead to the expected positive result in this work - commented the head of the department Polina Shadura.

Now CyberPower Equipment Service Support is built on the basis of a network of authorized service centers, which helps to achieve good regional availability as soon as possible. Service centers are differentiated depending on the training completed and the mandatory certification of employees. This practice will remain unchanged, however, control over the level of service expertise provided will be strengthened, the requirements for annual confirmation of the high level of qualification of engineers will be introduced and expanded. The system will smoothly move to a more hybrid operation scheme, where the most important facilities will be maintained under the direct supervision of regular Service specialists and representative office experts.

A more systematic, semi-automated approach to the formation of local spare parts warehouses with an established assortment of units and parts is being developed.

Equipment maintenance offers are updated and extended in the post-warranty period on a contractual basis with a premium level of Service Support and guaranteed response time.

The audit processes of the existing units at the final Customer's site are reviewed and updated, followed by the conclusion and development of recommendations for equipment modernization or retrophitis. Improved methods and approaches to deeper diagnostics of wear of equipment components for preventive measures to extend the life cycle of equipment. Approaches are being implemented to assess the state of electrical installations with the determination of the power quality and energy efficiency of UPS.

To transform the maintenance system in such a way that customers feel reliable support and protection from our side at any time is one of the strategic directions for the development of the CyberPower brand, "added Sergey Antonov, Development Director of the Russian CyberPower representative office.

Launch Partner Program

CyberPower on March 29, 2022 announced the launch of a partner program for 2022, the purpose of which, first of all, is to develop long-term partnerships and build an effective network in various sales channels.

Firstly, we are operating normally, our equipment does not fall under the influence sanctions and has no restrictions on distribution throughout the territory. RUSSIAN FEDERATION We understand the importance of our relations with partners, the ability to conduct a direct dialogue, so we made it as easy as possible to enter the partner club and made it easier for each partner to access the level Tatiana Provorova to marketing Russian of support he needs and the necessary information and technical resources, "commented CyberPower Representative Director.

The program identifies four levels of interaction that are focused on the specifics of the partner's work and reflect the initial level of support from the representative office: authorized, retail partner, business partner and solution provider or system integrator, the company is able to create additional value for the product through services, an integrated approach to solving customer automation tasks. For system integrators, training of up to four engineers per year is free, which gives direct material preferences to the partner.

For each of the partners, basic opportunities are spelled out that can be individually adjusted during the work. A great emphasis is placed on training partners. Expertise, knowledge of the product and technologies allow partners to move away from direct competition, solve more complex customer tasks. Understanding this, the vendor is trying to create all the conditions in which the potential of each partner can manifest itself as clearly as possible.

In the future of 2022, there is a significant development of online tools and services for a partner in the selection, verification of equipment compatibility.

It is important for the customer, and therefore gives additional guarantees to the partner - the development of the service offer. In 2021, agreements were signed and expanded for the maintenance, maintenance and repair of CyberPower equipment with RTRS (work with corporate customers) and CCM (work with private and legal entities). In 2022, a high-quality development of support, expansion of options, the formation of a replacement fund, and the expansion of the regional presence will continue.

Every year, our work with partners becomes more personalized, aimed at solving the current and future tasks of the partner. Its main goal remains unchanged in the program - to make the partner's work effective and successful - summed up the director of the Russian representative office of CyberPower, Tatiana Provorova.

2018

Growth of turnover in Russia by more than 20% in dollar terms

On March 12, 2019, CyberPower announced that at the end of 2018, total turnover growth was more than 20% in dollar terms.

According to IT Research for Q4 2018, the company holds the first place in this segment of the Russian UPS market with a share of 22.8%. Without ceasing to pay attention to linear-interactive uninterruptible power supply devices, CyberPower strengthened its position in the professional equipment segment in 2018.

According to the company, the segment of junior online UPS with a capacity of up to 3000 VA, represented by rack UPS of double conversion with output voltage in the form of a pure sinusoid, grew faster than others in the company's product portfolio during 2018. In 2018, compared to 2017, the supply of such models increased by more than 50% in quantitative and dollar terms.

At the same time, almost half, 49%, of sales of junior online UPS CyberPower fall on two models - OLS1500ERT2U and OLS3000ERT2U, the demand for which is due to a combination of the functionality necessary to protect critical objects and an adequate price. Added to the attractiveness of these rack UPS and the proprietary program for extending the warranty period to 5 years, announced at the end of 2018 and turned out to be extremely timely for many customers.

Among SMART-devices CyberPower (linear-interactive UPS with output voltage in the form of a pure sinusoid), the most in demand by the market in 2018 were also two rack models, PR1500ELCDRT2U with a capacity of 1,500 VA and PR3000ELCDRT2U per 3000VA, the total share of sales of which amounted to 32% in this segment. In total, growth in the SMART-UPS segment for 2018 also exceeded 50% in quantitative terms.

CyberPower also showed growth in the supply of heavy three-phase equipment, which amounted to just over 40% in quantitative terms.

Competence Center in Russia

On October 3, 2018, CyberPower announced the opening of a competence center based on its Russian representative office. According to the company, the equipment of the center allows you to get acquainted with almost the full range of solutions and products of the company. The center is designed for existing and potential partners and customers of the company, for specialists of various profiles - from merchants to engineers in three-phase equipment.

The purpose of its creation is to solve a wide range of problems, for example:

• Demonstration of the company's products and solutions, including on individual requests;
• Testing of equipment to solve specific client requests;
• Testing and adaptation; software
• Testing and support of pilot products;
• Providing the customer with the possibility of remote access to the configured system in order to get acquainted with software products and solutions of the company at the practical level, to "try on" them for the tasks of their business;
• Training of specialists in three areas: commercial, product, technical.

The CyberPower Competence Center provides an opportunity to get acquainted with technologies and solutions for choosing the most effective solution that is optimally suitable for current business tasks. Training programs based on the center have already become regular. There is also training of engineers with subsequent certification for commissioning and maintenance of equipment.

2016: CyberPower Systems opens UPS warehouse in Russia

CyberPower Systems Inc., a manufacturer of UPS, announced in the fall of 2016 the opening of a warehouse in the Russian Federation.

In order to strengthen the position of CyberPower Systems Inc. in the Russian market, a direct distribution agreement was signed with Superwave Group, a supplier of high-tech equipment to the Russian market.

"Under the terms of the agreement, a full range of single-phase UPS will be available from the distributor's warehouse to meet any user's needs for protecting network equipment, peripherals, office and home PCs, workstations and servers," said CyberPower Systems Inc. in Russia and the CIS Pereverzev Alexander. "Thus, we are significantly expanding our presence in the power protection system market and offer users a full range of solutions for broad tasks."

Other distributors of CyberPower products in the Russian Federation are Staten (Oldi group of companies), which focuses on single-phase systems, and Prosoft, which provides customers with three-phase solutions.