Kaseya

In the international market, KASEYA solutions are popular among outsourcing companies that offer their services for servicing the computer fleet. The history of the product begins in 2000 and KASEYA is currently used to manage more than 10 million computer devices in more than 15 thousand IT service providers around the world, occupying 60% of this market. But this does not mean that Kaseya solutions are not suitable for corporate business, because in companies the IT service can also be built on the principle of providing IT services to internal users.

The main advantage of the KASEYA product is that it maximizes the automation of operational processes, which allows you to work more productively and proactively solve emerging problems on the user side. It is controlled remotely by automatically executing tasks of all Kaseya modules on managed computers. One technician can simultaneously control more than 1000 machines that can be located anywhere in the world. Thus, there are practically zero trips to the client and to remote offices, which helps the company significantly save time and work resources by focusing on the quality of service provision.

You can purchase KASEYA solutions in three options: purchase licenses, lease software with hosting servers in your own infrastructure or on leased from Microsoft Windows Azure, as well as subscription to use the KASEYA cloud solution. This allows you to choose the most convenient and budget solution.

The company focuses its solution both on professional, outsourcers providing services for automating the management of the computer fleet, and on internal IT services that solve this problem on their own. With the help of Kaseya, about 10 million end devices are served in the world (beginning of 2013), the company has more than 15 thousand partners of service providers and more than 2 thousand corporate customers mainly from among governmental organizations, educational institutions, banks, retail enterprises. The software system supports 13 languages, including Russian.

Kaseya is an integrated platform that combines inventory and audit of the computer fleet, monitoring, software update management, endpoint policy management, backup, antivirus and Service Desk. The system architecture includes a control server and agents that are installed on the target devices and send small packets of device information to the server every 30 seconds, without creating a special load on network traffic. Moreover, the communication between the agent and the server is carried out over the Internet and does not depend on the client's network infrastructure. This means that even if communication between branches of the company is broken, its computers will be under the control of Kaseya.

History

2022: Datto purchase for $6.2 billion

On April 11, 2022, the developer of software for unified IT infrastructure management and security announced the purchase of Datto, a company developing solutions for information security. The deal will be funded by a consortium of shareholders led by Insight Partners, with significant investments from TPG Capital and Temasek, as well as the participation of major investors, including Sixth Street. More details here.

2021: Ransomware virus attack, ransom claim of $70 million

In early July 2021, Kaseya was subjected to a cyber attack, which was allegedly carried out by REvil hackers. As a result of the hacker attack, not only REvil systems were infected, but also hundreds of customers in at least 17 countries. Attackers demand a ransom of $70 million.

Kaseya said that this cyber attack using the ransomware program affected a wide range of small enterprises, including in the field of financial services, tourism, as well as state-owned enterprises on all continents.

Hackers blocked the systems of IT company Kaseya and demand a ransom of $70 million

Hackers from the REvil group are suspected of a cyber attack on Kaseya. The demand for a $70 million buyout in bitcoins in exchange for a decoder for infected devices was made public on the REvil blog in the darknet. A cybersecurity expert from Recorded Future rated the requirement as genuine, noting that REvil has been blogging since 2020.

The REvil hacker group hacked Kaseya's VSA software interface tool and installed a malicious update, as a result of which thousands of customers of this American supplier were injured. By encrypting data, hackers were able to block entire accounting systems.

In Sweden, the Co-op grocery chain reported that the vast majority of its 800 stores were closed on the second day after the attack due to a failure of cash register software. The network of pharmacies, gas stations, the state railway and the public television company SVT were also compromised.

In Germany, according to an unnamed IT services company, several thousand of its customers suffered from a cyber attack. Two major Dutch IT companies, VelzArt and Hoppenbrouwer Techniek, also reported problems.

Kaseya CEO Fred Vokkola said that he believes the number of victims is several thousand, and noted that the attack mainly affected small enterprises, such as "dental offices, architectural companies, plastic surgery centers, libraries, etc."^[1]

2013: Purchase of Zyrion

On July 30, 2013, Kaseya announced the acquisition of Zyrion, the developer of the IT services monitoring system in hybrid environments. The terms of the agreements were not disclosed.

Zyrion Traverse provides tools for managing and monitoring IT services in the private and public cloud using Business Service Management (BSM) technology based on ITIL best practices. The solution provides complete visibility into the dependence of business services on the infrastructure, quickly identifying and resolving problems.

The management team and employees of Zyrion joined the Kaseya team and continue to work on integrating Traverse with the Kaseya platform.

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