Reps AI

The solution Reps AI is service for employees who are engaged in consultation of clients, for example, in call center or in technical support. Models of artificial intelligence in Reps AI service study at data on the previous consultations and on the basis of it recommend to the employee an optimal variant of the answer to this or that question of the client.

History

2020: Acquisition by KMS Lighthouse company

The KMS Lighthouse company which offers the knowledge management system of the same name in the market purchased the Israeli startup of Reps AI. On November 30, 2020 the DIS Group company reported about it. The cost of purchase is not disclosed, but before Reps AI was estimated at 20 million dollars.

Around artificial intelligence there is a lot of empty hype. We created the tool which is convenient for putting into practice and which allows to reduce costs in call centers by 30%, – Shahar Grembek, the co-founder of Reps AI notes.

The knowledge management system of KMS Lighthouse is applied by the companies worldwide. A system helps employees quickly and to precisely find the necessary business information. It reduces number of incorrect consultations of clients, time of training of new workers and holding time of a call in call center. Purchase of Reps AI will allow KMS Lighthouse to include in the solution functionality on the basis of artificial intelligence.

This functionality of a knowledge management system is designed to help the companies to improve communication with the clients, to reduce outflow of clients and to increase quality of client service. In Russia and the CIS the functionality will also be available.

The Reps AI company was founded in 2017 and already collected 1.2 million dollars of investments. After purchase a command of a startup to join KMS Lighthouse company.