Infotell Infotell

The federal sall-center "Infotell" was created in 2004 in St. Petersburg.

The main activities of Infotell are the entering and outgoing telemarketing.

The entering telemarketing (Hot line, Virtual office, Service of armoring and others): for the company of the customer the phone number for round-the-clock (or on the approved individual diagram) call acceptance (812, 495 or 800) from buyers, partners, suppliers is selected. Call center operators undertake work on receiving and processing of the arriving information as from regular customers, and providing answers to questions of potential consumers. This service gives an opportunity to increase a share of loyal clients due to reduction of waiting time by lines and the operational, uninterrupted service calling the numerous operator structure of call center.

Outgoing telemarketing ("Search of new clients", "Congratulation on holidays", "Information call-down" and others): the processing of a large number of outgoing calls in short terms performed by professional operators-consultants for the purpose of identification interested in company services of the customer, involvement of new clients and also collecting and providing up-to-date information.

Outgoing telemarketing allows:

• conduct sociological surveys, questioning and the most difficult marketing researches;
• perform search of potential clients;
• present goods/service of the customer;
• collect the interesting data on target audience;
• update the database, create the new customer base;
• make mailing of important information on fax/e-mail;
• congratulate on holidays of all clients / partners / colleagues and subordinates;
• build a positive brand of the organization;
• increase a share of the company in the market, win a competitive success, having increased the level of service.

Active sales by means of telephone gadgets – one of the priority directions of promotion of goods and services in the modern market. It is the most productive instrument of business which has a number of powerful advantages: telephone sales it even not so much an opportunity to tell about the services / goods / a product, how many first of all an opportunity to establish relation and to come into close contact with the target audience / client.

The services provided by call center of Infotell help to optimize business processes of the organization (commercial and state), to save personnel time, having undertaken execution of routine obligations and to lower finance costs thanks to rational distribution of cash flows.