Klient-Communicator (Click)

Klient-Communicator (Click) is the platform for creation of individual automation systems with the unique settings considering features of business. Also based on the Cliques platform a set of CRM+ of solutions with a possibility of completion is created. The solution is developed by BMicro company. It is delivered as in the form of ready-made, "boxed" solutions, and in the form of the platform with a range of services on setup of the solution according to specifics of business processes of the specific enterprise customer. The software product in the market c of November, 1999.

Functionality

• Management of the Customer base
• Sales management
• Production management, resources and time
• Management of the Goods turnover, Warehouse
• Document management
• Document management
• Personnel management
• Management of Marketing actions

Architecture of software

• Data access - "client-server": information storage, settings and all calculations are made on the server
• The Klient-Communicator program for work of users of an enterprise management system is the client module in architecture "client-server"
• "Configurator" for management and setup of a configuration of the database
• "Interface designer" - the designer of screen forms, interfaces for different types of business challenges and needs of users.
• "Administrator" - a management tool user rights on data access and to elements of the menu of the program
• "The designer of reports" (SAP Crystal Reports) is the built-in tool for creation of analytical reports and business graphics of presentation quality
• editor Visual Basic Script
• editor of Transact SQL
• Other specialized utilities (integration with 1C, with automatic telephone exchange, e-mail scanner, etc.)

• Data warehouse, DBMS: Microsoft SQL Server 2005 SP3
• System development environment is Borland Code Gear 2008
• Setup of a configuration does not require programming, in a product the Configurator of data and attributes and own Designer of screen forms is implemented.
• The development environments which are built in a system for deeper setup and change of a program code - visual modules VBScript, Jscript and TransactSQL
• Online connection of users ("clients") to the server: through internal network (intranet) or via the Internet (win-client)
• Remote access as a part of the version: the terminal client, VPN, the indication IP addresses of the server through the TCP-IP protocol
• The web interface on ASP technology.: it is purchased and configured separately

Records as a result of CRM projects

• The number of at the same time working places in one system - 350 places
• Record count in one of tables of the database - 140,000,000 records
• Average monthly gain of new entries in one table - 3,000,000 records a month
• Quantity of positions of the commodity nomenclature - 20,000 positions
• The volume of the working database (without the attached media files and archiving) - 19 gigabytes

Implementation

Let's consider in more detail each stage of implementation of such system.

Analysis

Process of the analysis is one of necessary steps on the way of automation the client - the focused approach (CRM) of the company, and it consists in identification of features of business of the customer in the context of implementation of CRM. By specialists of Bmicro company it is made:

research and assessment of all business processes; studying of documentation; studying technical providing company of the customer; interview with his key staff; the purposes which are going to reach by implementation of CRM are defined; means of their achievement are defined. One of analysis results will be overall assessment of effective management of business processes of the customer.

Consulting

Consulting – service of which creation of the detailed concept of implementation of CRM of strategy for the company of the customer is result.

Specialists of the company which makes implementation help:

• optimize processes of customer relation;
• offer ways of further increase in efficiency of business processes;
• pick up for criteria of efficiency, functionality and total cost of ownership the most suitable CRM or the ERP system for creation of a system for your company.

Result of this stage — the professional made technical specifications (TS) on CRMERP developments / a systems based on one of the used platforms especially for needs of your company.

Also the final cost of implementation of the project on the basis of analysis assessment is determined (cost will not change in the course of implementation any more, except as specified, when the client himself shows willingness to add new (not stipulated in terms of reference) an opportunity to a system). Such approach profitable distinguishes us from competitors where often project cost in the course of implementation grows several times.

Settings

At this stage of implementation on the basis of the developed concept setup of a configuration is made:

• Algorithmization of business processes on the basis of prepared in the previous stages terms of reference and development for the customer of individual tools and CRMERP settings / a system, configuring of specialized jobs for standard users of a system.
• Creation of communications with other programs of automation used in the company (1C Parus etc.): transfer with preserving of integrity of the commercial information from earlier used databases and storage systems of information in implemented CRM/ERP a system. If necessary integration into the existing equipment is made (for example: office automatic telephone exchange — for instant registration of calls).

Testing

Test start in the safe mode where all working situations are fulfilled is made for working off and testing of all opportunities of the Customer Relationship Management System and errors, defects and discrepancies to technical specifications come to light. Serves as a start result in test operation or a task for completion of a system, or the decision on start in commercial operation.

Start and training

Start of the Customer Relationship Management System — the key moment of all project on implementation of CRM (ERP) of a system in the company. The decision on start in operation is made jointly by the management of customer company and the project manager. Also at a stage of start of a system to the management of customer company with assistance of specialists the complex of personnel measures is developed for minimization of conflict situations upon transition of personnel to the new automated jobs and guarantees of efficiency of use of a system. Special attention is paid to training of core groups of users which is made by specialists directly in workplaces of staff of customer company that guarantees the continuity of business processes and minimization of costs. Training cost is included in the total cost of implementation set at a project evaluation stage.

2009

Klient-Communicator version 6.5

The Klient-Communicator version version 6.5 was for the first time released in 2009 (release of 6/30/2009) and caused a stir in considerable development of instruments of configuring of a system, having incorporated many best world technologies (VBscipt & JavaScript the editor, analytics of Crystal Reports and many others). Klient-Communicator 6.5. became one of the best offers on creation of an ACS "under the order".

2010

In November, 2010 the solution designer announced that the single-user version of the program is available free of charge now. At the same time there are no restrictions neither for terms of use of the Klient-Communicator program, nor for its functionality. Thus, the small companies and entrepreneurs had an opportunity free of charge to receive the complete solution including the reference book by clients with analytics, an organizer, the generator of printed forms and many other functions.

Yakovlev Mikhail, the marketing director of Bmicro company, explained CNews: "Initially our system was created as the powerful CRM tool for large customers allowing to create quickly very different and specific solutions. Today, for example, our platform works in such companies as Soyuzopttorg LLC, the Federation Council of JSC Rostelecom and in some other the large organizations. All this allowed us to create for more than 10 years of development really strong and by many parameters a unique product. At the same time the last years we consistently go in the direction of small and medium business". According to him, it was decided to make the single-user version free after the analysis of a situation in the market and practice of use of the Klient-Communicator program by clients. "We will a little lose on runtime royalty fees. But we will make the feasible contribution to support of a small entrepreneurship. Someone should do it", – Mikhail Yakovlev emphasized.

The single-user version of the program is delivered not only in the basic "blank" version which allows to create quickly own configuration for the business. It is also possible to use free of charge and the complete solution "Management of Small Business" from Aksistem company.

On the basis of Cliques ready-made solutions are created:

• Three universal configurations - "CRM of Sale", "Management: Basic", "Management: Trade" (earlier Business management), differing in functionality (on - to increase)
• About ten (the list is replenished) industry solutions.

The cost of solutions on the platform Klient-Communicator - from 4000 to 22 000 rubles for a workplace of the user

2011

Klient-Communicator version 7.0

The first release of version 7.0. took place 5/15/2011 - it is the beginning of revolutionary changes in a program appearance. Now the Click receives WEB INTERFACES - display modes of data of the CRM system in web browsers. At the same time it is possible in the same solution to use both Windows (VCL) and WEB interfaces. For use of WEB INTERFACES it is not required to set the software, and they have cross-platform. The form with data of the CRM system can be built in and directly in the corporate website of the company - you can make users of a system as well the clients (so-called kollaboratsionny CRM)

As well as all modules of a software package Klient-Communicator, WEB INTERFACES have the tool for setup - Designer of WEB. Using it, it is possible quickly and easily, without programming, to create the WEB INTERFACE. In addition to WEB, the new version included several innovations for increase in convenience of work with data already now. The purpose of further development of Klient-Communicator is creation complex on functionality, and at the same time easily upgradeable Customer Relationship Management System.

2013

Klient-Communicator version 7.5

The first release of version 7.5. took place 1/21/2013

• integration with automatic telephone exchange of Avaya
• the Organizer component (calendar) is finished
• the module Administrator is changed (for a task of access rights)
• the Editor That a design ("skins") is added

2014

Klient-Communicator version 8.0

Release on September 12, 2014. In comparison with the popular version of Cliques 7.5, in version 8.0 the following functions are added:

• Universal sip-connector
• Routing of calls, AON setup, record of calls
• The new editor of FastReport will provide creation and editing reports even more simply and quicker
• Chat for exchange to messages
• Licensing on connections: the number of simultaneous connections to base is limited, computers in the list can be changed without request
• The interface designer in the new version is even more convenient and more clear

The configured cloud CRM system

BMicro companies (St. Petersburg) and Aksistem (Novosibirsk) announced at the end of 2014 creation of web tools for the Cliques platform. This solution allows to configure flexibly interfaces and to expand business logic of configurations of the program for the distributed and mobile users. It displays a corporate information system for a framework of local networks of offices, providing the new level of opportunities for work with corporate data. Along with the developed scripting platform, interfaces to the Cliques program practically of any complexity and saturation allow to create web tools, making them available and functional via any browser.

Clients will be able to purchase Cliques.Web in addition to the solutions for development of use of a corporate CRM system which are already existing at them at the enterprises. Or it will be possible to buy only Cliques.Web for creation and use of completely cloud solutions on the Cliques platform.

Via the web browser interfaces practically will be available to any complexity and saturation: final reports (dashboard) for heads; schedules for employees; document lists with a printability and works with files; OLAP of analytics; and many other things. All this is combined with convenient notifikator, support of Skype chats, opportunities to make calls and to flexibly configure access rights to data and functions of the program.

2017: The basic BPMN element is upgraded

On May 4, 2017 the company of Cliques System announced release of release of the version of the program timer. This element - an integral part of BPMN – the international system of reference designations assumed as a basis for modeling of effective business processes.

Developers characterized this version of the module as more flexible and configured due to settings according to tasks user.

Operation of the module can be programmed, both for specific time or date, and on a certain time frame. A number of tasks where application of this BPMN element is reasonable, is extensive:

• calendar management of a customer loyalty,
• all types of the periodic reporting,
• informing employees and partners,
• the postponed start of routine processes.