Igor Koval has managerial experience as the head of the IT teams of a number of banks in the Russian Federation. Koval's tasks as Deputy Chairman of the Board will be: the development of business technologies and innovations, the reform of banking information systems, the introduction of remote banking systems for private and corporate clients, the deployment of IT infrastructure as part of the development of the bank's network of sales points, as well as the introduction of customer service quality management systems. Igor Koval is known for implementing a number of projects related to the implementation of customer flow management and service quality assessment systems in financial and service organizations.
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