| Developers: | Argus STC |
| Technology: | HRM, Call Centers |
The main articles are:
The WFM CC (Workforce Management for Contact Center) system is designed to automate the management of contact centers (CC), in particular business processes for predicting load and planning operator schedules. The system is aimed at operators, supervisors (senior operators) and senior management of the contact center.
2020: Passing testing for compatibility with the Rock-R
On August 13, 2020, SCALA-R announced that three systems related to the organization of contact centers were successfully tested for compatibility with the SCALA-R hyperconverged platform: a contact center manufactured by STC PROTEI LLC, a dialogue platform Digital2Speech manufactured by BSS, a workload management system for the ARGUS WFM CC contact center manufactured by STC ARGUS LLC. Read more here.
| The site content is translated by machine translation software powered by PROMT. The machine-translated articles are not always perfect and may contain errors in vocabulary, syntax or grammar. Read original article If you find inaccuracies or errors in the results of machine translation, please write to editor@tadviser.ru. We will make every effort to correct them as soon as possible. |