| Developers: | Sberbank |
| Branches: | Information Technology |
| Technology: | Call centers |
Main article: Call center: purpose, types and tasks
SmartContactPlatform Target Solution (SCPL) is a platform for omnichannel communications with customers that allows you to receive and distribute calls and chats, as well as collect statistics on them.
2024: Implementation of the Russian business service system at Sberbank
In December 2024 Sberbank , he completed the transition to his own SmartContactPlatform (SCPL) to serve corporate clients, completely replacing the foreign one, software Avaya Bright Pattern and. Nice Read more. here
According to CNews, the new solution has been introduced into the work of the center of corporate solutions - a contact center for business, serving 3.2 million corporate clients. The migration took place without violating the quality of customer service.[1]
Notes
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