| The name of the base system (platform): | Mind of the VIDEOCONFERENCING |
| Developers: | Mind (Maynd Labs, Mayndsoft) |
| Date of the premiere of the system: | February, 2012 |
| Branches: | Internet services |
| Technology: | SaaS - Software as service, Video conferencing |
The MindLabs company, the Russian developer solutions SaaS, announced in March, 2012 start in commercial operation of new service – the video consultant of a.Mind.
a.Mind is the service allowing to communicate with visitors of the website in the video conference mode. The solution is designed to increase business performance in the field of services, and will become especially effective in work of the companies which are engaged in e-commerce, online sales. Besides, the product is ideal for corporate departments of customer interaction.
In a few minutes on any website it is possible to deploy the effective communication channel between visitors of the website and the staff of the company. Except an opportunity to see and hear the interlocutor, the functionality of the video consultant allows to communicate in a chat. Thus, jointly with the specialist of the company, the visitor of the website has an opportunity to study the directory of goods, the prices, the addresses and other useful information.
Use of this service promotes reducing costs for service of each client, is capable to increase loyalty to the company from clients and to create image of the modern company using high technologies.
Additional benefits of the product a.Mind are high quality of video and a sound and also a possibility of processing of a call in the mode of call center.
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