| Developers: | AMT Group |
| Date of the premiere of the system: | October, 2010 |
| Branches: | Financial services, investments and audit |
| Technology: | CMS - Content management systems, Call centers, SUO are Management systems for queue |
By means of the complete solution "Department of the Future" banks and other financial institutions will have an opportunity to increase sales and to increase the level of service in the departments, at the same time controlling and reducing costs. Two groups of products integrated among themselves are a part of the solution.
Thanks to the first group of products of the company will receive new methods of provision of services and customer interaction, will be able to provide growth in sales of products and to create image of a modern and hi-tech financial structure. Enter it:
- electronic management system for queue;
- information booths;
- management system for advertizing media content;
- video consultant or video contact center;
- feedback system with clients.
Program components which help to reduce costs belong to the second group (an intellectual core), holding indicators of service at the set level:
- system of forecasting and work planning of personnel (workforce management);
- monitoring system and managements of workflow (performance management);
- quality management system of service (quality management);
- analysis of workflows (process analysis).
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