ATK Hotel Guest Keeper

The ATK consulting group – leading company on implementation of IT solutions - expands the range of the services for the sphere of hospitality and represents the new product ATK Hotel Guest Keeper for quality improvement of service of guests of your hotel.

Hotel Guest Keeper represents the system created based on Microsoft Office SharePoint Server 2007 and is intended for registration, scheduling and control of execution of requests of hotel guests, maintaining reports of duty and night managers, job analysis of service in numbers and Front Desk and also works of service Lost&Found.

Target users of ATK Hotel Guest Keeper are the main services of hotel, such as Front Desk, engineering service, House Keeping, Room Service. The reporting received from a system will be demanded by heads of services of hotel of all levels.

Description of functionality

The following functional modules are a part of the solution.

Orders Console

Orders Console allows to register requests the client and also the problems revealed by employees. Each request or a problem are in details classified by type, the description, the required guest to a subject. Orders Console allows to control time of execution of a request, automatically marking the problems which are not solved during the determined time. Orders Console allows to send automatically notifications to heads about registration of vital issues.

Room Service Follow Up Calls

ATK Hotel Guest Keeper allows to register calls of service in numbers based on accomplishment of orders of guests. Each request is classified and can be analyzed on degree of satisfaction of the guest, the placed orders, service quality.

Check In Follow Up Calls

ATK Hotel Guest Keeper allows to register the calls of staff of Front Desk made after settling of guests. Each request is classified and can be analyzed on degree of satisfaction of the guest.

Manager On Duty Reports и Night Manager Reports

ATK Hotel Guest Keeper allows to register reports of duty and night managers. The most various data can be a part of these reports (for example, information from the Opera system), documentary reports from other departments or comments of guests can be put to each report. Information on creation of the report can automatically be led up to the interested circle of heads of hotel, reducing their time for information search.

Guest Preferences

It is extremely important to have information on preferences of clients. It is even more important to use it for customer service quality improvement. ATK Hotel Guest Keeper allows to register preferences of each hotel guest and at the next visit to offer the guest that service layer which he expects. Your employees for read seconds will be able to find all information on preferences of each guest.

Lost&Found Log Book и Missed Items Guest Calls

ATK Hotel Guest Keeper allows to keep records about detection of the things forgotten by guests and to register messages about loss. The functionality of Lost&Found Log Book allows to reduce considerably search time of information on the lost things. The structure of the solution includes a possibility of automatic formation of a printed form of the act of issue of things.

Reporting

ATK Hotel Guest Keeper allows to create easily the report on each of the modules which are its part. New reports can be created by users independently in read minutes using opportunities of Microsoft Office of Excel 2007. Also the preconfigured indicators displaying the current course of execution of customer orders and reports on execution of requests for previous day are included in the delivery.

Why ATK Hotel Guest Keeper?

• The single solution meeting requirements of the most various user groups of hotel (Front Desk, House Keeping, Engineering, Room Service);
• Allows to increase quality of the provided services;
• It is easily scaled on several hotels;
• Has the convenient and thought-over interface, only several minutes are required

for user training;

• Simple and fast process of implementation;

• Can be a part of the solution ATK Hotel Intranet Portal (http://www.microsoft.com/rus/sharepoint/box/atk.html).