Afiniti Enterprise Behavioral Pairing

Afiniti Enterprise Behavioral Pairing uses artificial intelligence for identification of slabozametny and especially valuable behavioural elements for mutual selection of participants of interaction on the basis of the personal behavior of each of the parties leading to successful result of communication. Afiniti works worldwide and provides a notable gain to the profit of the clients.

Afiniti implemented more than 150 projects in the largest enterprises worldwide in the most different industries, including telecommunications, insurance and banking business, tourism and health care in which interaction more than 600,000 agents and 700 million clients is optimized. Afiniti technologies samoobuchatsya constantly and improved, analyzing daily up to 1.3 million options of interactions for increase in accuracy of selection.

Enterprise Behavioral Pairing which cornerstone more than 90 patents are allows to analyze available data on the specific client, to reveal behavior templates then to select the most successful models of interaction and in real time to use them for communication, providing growth of profitability of the enterprise and customer satisfaction.

2018: Joint solution Avaya and Afinity

On May 14, 2018 Avaya Holdings Corp., one of solution providers for contact centers, and Afiniti, one of developers of solutions based on AI in the field of the behavioural analysis, announced strategic partnership. The joint solution will allow to increase performance of corporate systems of customer interaction due to unique technology of routing based on AI.

This first in own way complete solution integrating possibilities of Afiniti Enterprise Behavioral Pairing technology and the Avaya platform for corporate contact centers.

"Our cooperation is one more confirmation of those changes which happen in the market of solutions for communications and joint work: interest shift towards AI technologies and machine learning as instruments of transformation for large enterprises, – the founder and CEO Afiniti of Zia of the Chishti commented. – Today AI of Afiniti helps our clients to save lives worldwide and to receive billions of dollars of profit. Our new partnership and integration into solutions of Avaya will allow our general clients to increase efficiency for the benefit of the clients and shareholders".

"Natural integration between Avaya and Afiniti will allow contact centers to implement easily AI technologies, providing noticeable improvement of results of activity of the companies, – Brent Kelly, the leading analyst, KelCor, Inc says. This solution can be applied to improvement of a set of business indicators of contact centers, including sales, costs and customer satisfaction. Its special attractiveness consists in Afiniti pricing model based on a final result significantly reducing risks of the customer".

Integration of Afiniti Enterprise Behavioral Pairing technology into such advanced solutions Avaya for call management as Avaya Aura Contact Center Elite, Avaya Proactive Outreach Manager and Avaya Oceana, also increases efficiency of the previous investments of the customer in the solutions Avaya, adding at the same time great opportunities and perspectives of use of artificial intelligence.

As a result of partnership at the end of the third quarter 2018 there will be a version of Avaya Aura Call Center Elite with additional AI functionality (local and cloud versions) supporting Behavioral Pairing technology. Later this opportunity will be also integrated into the solutions Avaya Proactive Outreach Manager and Avaya Oceana.