Alpha Inform: Electronic journal of TFCMI

One of the priority directions of state policy in the field of informatization is creation of the specialized systems allowing to automate interaction with the population and to increase service quality of citizens. An example of the similar solution is development of Alfa-Inform company for the Territorial Fund of Compulsory Health Insurance (TFCHI) – the Electronic journal of TFCMI.

The solution is created based on the Bpium platform designer. Using it operators can register in the system of the message, come directly to medical insurance companies at once. According to the customer's wishes, record of all talk with citizens and a ringing on the passed calls can be configured. Now in case of the repeated address the operator can see earlier entered information on the subscriber. Besides, the uniform knowledge base of operators for consultation of citizens is implemented and automatic formation of the obligatory forms of the reporting required according to orders of higher bodies is implemented.

The Bpium platform taken as a basis provided the flexible system of setup of access rights. So, additional fields can enter the non-management employees which do not have skills of programming. Bpium is the Russian development, and on its basis it is authorized to create software for state structures. A client part of Bpium is in the browser therefore we had not to be connected to each computer of the customer for installation of the solution.