| Developers: | Altuera |
| Technology: | Office applications |
2021: Adding the Smart Video Agent Video Assistant to the ESMP System
On December 15, 2021, the Rostelecom Group of Companies announced the continuation of the expansion of the functionality of the Enterprise Service Management Platform (ESMP) domestic service management system. Thanks to a partnership agreement with the Russian company Altuera, the solution was replenished with a video assistant Smart Video Agent (SVA). SVA saves the time and resources of IT technicians, and also allows you to execute requests without remotely connecting to a computer. An employee can resolve service calls in the format of one phone call, and their compiler can get help faster and more efficiently. Read more here.
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