Amazon Care

2019: Project startup

In the middle of September, 2019 Amazon started a pilot project of Amazon Care for the employees living in Seattle and its neighborhoods. The started application provides virtual and personal service of the doctor using a chat and video and also the subsequent visits and delivery of drugs according to the recipe personally to the house or office of the employee.

On the Care website the comprehensive description of the new application is given - it is a component of a system of telemedicine which supports both a chat, and video calls, contains the report of the services provided through service and also allows the patient to browse freely all accounts, diagnoses and plans of treatment.

Amazon started a pilot project of Amazon Care for the employees

Amazon calls the Care application "the first stop" on the way to hospital — the user will be able to ask for the help with such simple questions as cold, infections, slight injuries, preventive consultations, laboratory researches, vaccination, contraceptives and also testing for STD. In fact, it is the remote consultation held by the general practitioner before the direction to the specialist or additional inspection.

So far only the staff of Amazon who is included in the plan of health insurance of the company can use service and are in a zone of pilot service. Services of consulting physicians of Amazon are available from 8 a.m. till 9 p.m. local time Monday through Friday and from 8 a.m. till 6 p.m. on Saturdays and Sundays.

It is known that when developing the new application of Amazon signed contracts not only with doctors. In 2018 Amazon purchased Internet drugstore of PillPack for $73 million and now it is ready to implement its services in operation of application. Though the Amazon Care application is still directed only to employees, active advertizing allows to draw a conclusion that in future Amazon she intends to create the application public.^[1][2]

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