Amdocs CES

Amdocs CES 8

The solutions Amdocs CES 8.0 are included by 180 products integrated by the general ideology and architecture. These products are adapted especially for work in the world of digital communications: separately or in a complex they can be used by suppliers of the most different services - mobile and fixed connection, digital entertainments, e-commerce and even "the electronic government".

Unlike the previous version, Amdocs CES 7.5, the updated product portfolio literally is aimed at active use of opportunities of modern networks and information resources in the forming ecosystem where an important role is played by content.

Integration

The packaged solution for the organization of network planning and bandwidth control of mobile networks considering features of deployment of infrastructures 3G and LTE is a part of the platform. The set of functions for setup has this packet, easily adapts for support of new technologies and the equipment that, eventually, provides decrease in capital and operating costs of operators. For the most effective use of the available resources CES 8.0 include the solution Amdocs Configuration Management Database (CMDB) Service Operational Product Pack which supports configuring network and IT resources in networks of new generation according to the ITIL standards.

Into the new version of the platform it is integrated convergent service by Java platform of recently purchased Amdocs of jNetX company. This solution ensures synchronous functioning of network services in the outdated and modern networks (constructed based on IP). The jNetX platform together with a billing system of Amdocs Convergent Charging in real time exercises tariffing and control of an account balance of the subscribers using an advance payment system of services.

To operators

Billing in Amdocs CES 8.0 can work running Linux OS and be ported on the computing equipment with inexpensive processors of x86. Official support of these technologies the new Amdocs platform will provide to service providers more economical deployment of the systems of tariffing and calculations for the account of use of budget servers. At the same time Amdocs developers increased solution performance of Amdocs Convergent Charging (Turbo Charging): recently it showed record high-speed performance in the test from 120 million advance subscribers - 230 thousand transactions per second.

Much attention in Amdocs CES 8.0 is paid to personalisation and monetization of customer relations. The platform includes the mobile Amdocs ChangingWorlds portal which allows to provide to consumers fast simple admission to content necessary to them. This solution also allows users to arrange the menu of the portal under their tastes and to adapt navigation parameters according to the previous search queries.

Amdocs CES 9

The new packet of products transforms the operational environment of telecom operators, providing integration in real time at the device network level. Thanks to it there is possible a convergence of services and systems. The products CES 9 are held for use for work in support systems of business (BSS), support systems of activity of the enterprise (OSS) and also for network management. This integrated solution allows operators to provide high quality of customer service due to quick start and monetization of the latest services and also personalisation of customer interaction in real time within any channel, network, service or the device.

A number of improvements is entered to the new version of the solution. First, it is multi-channel the system of self-service Amdocs. So the intuitive, cross-channel, independent mobile application for any device or the operating system allowing end users to perform the majority of actions of online is offered. A system integrates the actions connected with service of commercial transactions that finally plays on sales increase.

The following improvement – pro-active service of Amdocs. On the basis of the analysis of data bulks and accounting of wishes of clients the solution offers the actions allowing to reach optimum level of convenience to the client in advance. It allows to reduce the number of appeals to contact center to 20%, at the same time in most cases the forecast of the reason of incoming calls is exact.

Further, in a new solution accounting of cost in real time, execution control the politician, a product catalog of the enterprises and the platform of services integrates. In other words, the solution allows operators to define and provide any convergent services and at the same time to provide their dynamic monetization, providing to clients to select any suitable service packages.

Also the Business Building Blocks (BBB) directory using which the operator can reduce time of an output of new service for the market is integrated into CES 9. Here three levels of providing service are provided: on the first – what is seen by the client the second level – service tariffing, the third level – integration of networks on which the service will be provided.

The following new feature – Amdocs Network Navigator created for simplification of work of specialists in planning who should interact with the difficult environment of network architectures and processes. This function helps to lower considerably time for planning, execution and testing of new services and networks of the next generation.

The complex product Amdocs also offers integration of functions of carrying out calculations between partners, execution control the politician and a product catalog of the enterprise.

2014: Amdocs CES 9.1

On January 30, 2014 the Amdocs company submitted the new version of Amdocs CES 9.1.

The updated packet of products offers new opportunities of interaction within social networks, with the companies of a segment of small and medium business (SMB) or in Multiplay networks that will allow telecom operators to offer the customers control facilities of customer service quality irrespective of the channel, network, service or the device.

Amdocs CES 9.1 integrates support systems of business (BSS), support system of operating activities of the enterprise (OSS) and management of network, assisting that in increasing customer satisfaction, personalizing interactions of clients on the basis of data in real time, providing profitability at the expense of new opportunities, for example, of work with representatives of small and medium business or interaction with new activities of the companies using the integrated packet of products.

Main Characteristics

• Amdocs Social Care expands a customer support in channels of social networks, allowing telecom operators to trace claims of subscribers and quicker to react to them that increases satisfaction and a customer loyalty. The solution connects a profile on social network (through opt-in) to BSS profiles of the client and uses analytical tools in real time for identification of the client and formation of the address to him. This functionality has high degree of importance as it allows telecom operators to resolve quickly issues in the field of a customer support on social networks.

• CES 9.1 is designed to increase degree of satisfaction and a customer loyalty of the enterprises of medium and small business, by means of an advanced self service feature of SMB Administration and support of policy of usage of the personal device in corporate environment (BYOD).

• Amdocs Multi-Play implements integrated approach to customer interaction in real time on all service lines (for example, wire and wireless communication, broadband access to network and cloud services) on all devices (including mobile, built-in, portable and other devices) for the maximum personalisation of experience of interaction.

• Effective use of information on network for improvement of quality of customer interaction: effectively using the technology purchased by Amdocs within recent merger of Actix, the solution Amdocs CES 9.1 is capable to provide information on work of the client in network on the computer of the agent of support in real time.

Amdocs TeraScale

On February 25, 2014 the Amdocs company provided Amdocs TeraScale – the solution of an operator class for work with "Big Data".

Description

The solution is created for economic storage, control and obtaining information on tariffing of services in real time for the analytical purposes. In a basis technology of storage of "Big Data" in the Hadoop environments. A system deepens and accelerates transactions of analytics by means of the innovation simulars of use of data within tariff plans and also the integrated processes of ETL (extraction, transformation and loading).

Amdocs TeraScale is offered within the Amdocs CES 9.1 software package. It is specially developed and tested on compliance to requirements of performance, security and availability in relation to operating environments of telecom operators.

The solution is capable to transfer massive information volumes about use of data, the generated Amdocs Convergent Charging system, directly to clusters of data of TeraScale on the basis of Hadoop, providing the updated and detailed data for analytical applications. Telecom operators will be able to analyze and visualize data by means of the organization of the optimized addresses and formation of statements, as well as in case of normal instruments of a request to databases in the environment of Hadoop.

Amdocs TeraScale can initially be implemented as the complementary solution, parallel to a storage system and the ETL systems, without having impacts on tariffing and billing transactions.

The company considers, TeraScale is that part of the end-to-end Amdocs analytical system in the field of "Big Data" which will assist telecom operators in adaptation of the latest technologies of data management which are not used in traditional DPCs.