Asteros Contact

In the conditions of the modern market telecommunication and transport companies, financial institutions and the multifunction centers aim at increase in the service level and customer support, increase in efficiency of use of channels of customer interaction.

The Asteros group proposes the unique solution – Asteros Contact, the providing increase in a customer loyalty and considerable reduction of operating expenses of client and information and dispatching services.

"The Asteros Contact" allows to integrate all applications used in contact center into end-to-end business process, providing the single interface for simultaneous operation with a set of business applications.

Use "Asteros Contact" allows to raise key indicators of work of contact centers: availability of communication channels, average time of processing of a call, average time of customer expectation, etc. The solution "Asteros Contact" is developed based on industrial platforms of Microsoft company and protected by the patent legislation of the Russian Federation (the certificate of Rospatent No. 2009611795).

Purpose of the solution "Asteros Contact":

• Ensuring fast and flexible changing and unification of the existing customer service business processes
• Increase in a customer loyalty and sales growth
• Preserving of investments into the existing IT infrastructure
• Decrease in operating costs of client divisions to 15% due to decrease in qualification requirements to employees, reductions of time of training of new employees and optimization of TSO of applications

Advantages of the solution "Asteros Contact":

• Reduction of time of project implementation due to use of the interface application integration in comparison with integration at server side.
• Average term of project implementation – 70 working days.
• Application integration reduction in cost. At the interface integration of costs is lower, than at integration at server side.
• Project payback period – up to 1.5 years.
• Possibility of independent accomplishment by the customer of application integration and creation of scenarios of service.
• Building of end-to-end business processes of service and sales does not require upgrade of the existing information systems and IT infrastructure.