Aurus RichCall

The RichCall system is designed to enrich voice customer service of contact center with such functions as:

• carrying out video consultations,
• joint filling of documents,
• transfer electronic documents on the PC client: application forms, operating instructions, etc.,
• the visual help in navigation on the website,
• show to the client of the image of goods, assembly schemes and so forth,
• visual instruction to work with online services and software,
• transfer to the client of any text, images and documents.

RichCall can be integrated with any solution for the organization of call center.

RichCall 2.1

In August, 2014 the software market for contact centers was entered by release of the product RichCall 2.1 from the Russian developer – Aurus company, with significantly the changed functionality. As before, RichCall adds service of video consultations with a possibility of joint work of the operator and the client in contact center. Using it, the client and the consultant can see each other, work together with the website, fill out documents, exchange text messages and files.

However in the new version there was a Pointer function which gives the chance to the consultant not only to see what occurs on the client's computer, but also to specify what buttons should be pressed and what fields to fill.

Such evident video service – absolutely new level of consultation of clients on work with the website, Internet bank, a personal account, any specialized software.