Avaya Agile Communication Environment (ACE)

The solution Avaya Agile Communication Environment (ACE) is intended for integration of communications into business processes of the enterprise allowing to optimize interaction processes, to increase performance and to reduce costs. Thanks to Avaya ACE implementation of a communication component in the existing business applications will become simpler and convenient.

Avaya ACE 2.3

New opportunities of Avaya ACE 2.3 include:

• More full integration with Avaya Aura®™ due to use of a broad spectrum of the package applications and web services available on the Avaya Aura platform.
• The new client application interacting with Microsoft Communicator allows to organize phone call by clicking of one key (click-to-call) using online or the local client of Microsoft Communicator and also to be connected to it from the desktop Avaya phone. Use of the uniform convenient and available client on the basis of Avaya Aura provides all advantages of a communication framework, such as high level of security, reliability and functionality, and its installation is possible in the presence of the standard client license Microsoft Office Communications Server.
• The package application allowing to integrate voice functions into the latest version of IBM® Lotus Notes® and Sametime®. Now, using the desktop Avaya phones and also other producers, using Lotus 8.5.1 employees can see the status of availability of colleagues to telephone conversation and if necessary perform a call clicking of one key.
• New packet of tools for Avaya Aura which gives to IT developer bigger control during planning of communication sessions where different functions can be activated in the course of setup of parameters of a call. For example, the law company can create the application which will define an incoming call of the client, in the automatic mode to perform its record, to send it for interpretation and to make out the client a bill.

Avaya ACE will help to reduce time for development of solutions for implementation of a communication component in business processes, almost by 80% in comparison with traditional methods of integration of telephone and computer systems. Programmers with brief communication experience can easily implement a communication component in business applications and business processes through Avaya ACE’s Web Services, package applications which cornerstone open standards are. Besides, they can use modern virtual environments of developments for creating applications which allow to integrate communications systems of different producers.

Advantages of Avaya ACE to customers

Avaya ACE provides efficiency of business due to automation of intensive communicating processes and tasks. So, for example, the hospital network Florida Hospital used the solution Avaya ACE to optimize procedures of check of the equipment and to reduce time which health workers spend on accomplishment of the corresponding administrative tasks. About 200 resuscitation sets are at the disposal of the organization. Diagnosing of a status of their systems is necessary performs 1-2 times a day. The new application developed using Avaya ACE allows to record verification process and in the automatic mode to send notifications in the relevant divisions performing maintenance and repair. Thus the efficiency of service and saving of time of employees for calls to a support service and explanation of character debugged is reached. According to the management of hospital, system implementation of automatic reminders and electronic reports will allow to devote less time to routine processes more – to patients.