Avaya IX Workplace

2019: Announcement of Avaya IX Onespace

On November 13, 2019 the Avaya company announced the solution for unified communications and joint work of Avaya IX Onespace which expands possibilities of a solution portfolio of Avaya IX Workplace. This complex and intellectual working space integrates numerous communication channels and applications in the single personalized interface with a large number of the configured settings. The opened and expanded platform allows to integrate organically data from all enterprise and as a result to increase efficiency and convenience of work of employees.

According to the developer, Avaya IX Onespace was developed as the convergent solution which can be implemented in the different organizations, including contact centers. It increases performance, efficiency and creates the user experience for employees in a digital medium that can improve customer service quality.

According to the statement of the developer, effective opportunities of Avaya IX Onespace allow to create the uniform protected access point in a cloud for e-mail, corporate applications, social networks and other tools. Thus, employees gain the centralized impression about the most urgent tasks, an important talk with colleagues and the forthcoming meetings in the intuitive complex interface with indication of a context. And thanks to opportunities of automation of the repeating administrative tasks — such as personnel management or IT processes and also data entry — it the solution helps to focus on work and to increase its efficiency. The listed updates at first will be provided in regions of EMEA and APAC where will become available in the first half of 2020.

"The number of tools for joint work and performance improvement strongly increased in recent years, and on average the employee of the enterprise should switch between 35 important applications more than 1100 times a day. It badly affects efficiency, creativity and volume of useful work. The need for the tool which consolidates all applications in the single configured interface is obvious. Innovations in the field of unified communications will seriously simplify to the employees life, will increase their productivity and, finally, will increase the value of each worker", 'Savio Tovar Dias, the senior director, Sales Engineering, Avaya International noted'

As noted in Avaya, the company continues to develop the main communication frameworks, using open API and packets of SDK and also providing integration of a number of tools and technologies into communication workflows of the enterprises. As a result clients of Avaya can expand possibilities of the solutions for unified communications thanks to integration into Microsoft and other suppliers, CRM systems, social networks and other tools and also to supplement them with opportunities of AI, analytics and speech recognition to transform the user experience of employees and clients. Besides, Avaya develops cloud platforms for ensuring the best mobility therefore almost each solution can be deployed in a cloud — public, private, or hybrid, combining local deployment and cloud model.