Avaya Voice Portal

The modern platform of voice self-service combining all advantages of the IP telephony and web services for the organization of high-performance, profitable and effective solutions.

Distinctive features Voice Portal 4.0 supports a system of speech recognition Nuance OpenSpeech Recognizer (OSR) of version 3.0 and speech synthesizer of Nuance RealSpeak 4.5 (the TTS system is text-to-speech conversion) in which possibilities of support of different languages are expanded. There were more flexible opportunities of a configuration at the expense of a possibility of installation of Voice Portal Management System and Media Processing Platform on one server for the purpose of reduction of number of servers from two to one for small configurations.

New systems capabilities of Voice Portal 4.0:

• Full support of VoiceXML 2.1.
• Support of SIP for information transfer about a call.
• Powerful resources of management of calls using ccXML; additional resources of integration with CTI systems.
• Possibility of implementation of the companies of outgoing call-down with management through web services.
• Possibility of obtaining the reporting on operation of applications and statistics on uses of branches of the IVR menu.
• The expanded reporting with the improved data view on sessions (Session Details) of performance (Performance); support of the centralized collecting of the reporting from a cluster from several Voice Portal.
• Up to 2000 at the same time working ports with speech recognition support.
• The configuration "all in one" allows to install (Single Box) VPMS and MPP on one server and supports up to 24 ports (Dialog Designer requires the separate Web server).
• The increased reliability, scalability based on one MRR (with performance improvement for 30% in comparison with version 3.x).

Additional opportunities of support of regional and international specifics:

• full support of switching opportunities of an international telecommunication based on Avaya Communication Manager 3.x and 4.0;
• support of audio-variables in EBS (Enhanced Basic Speech, the coherent speech for dynamic hints) for English (the USA, Great Britain), Chinese (an official dialect), Spanish (the Latin American dialects), English (the Canadian dialect), German, French (France), French (the Canadian dialect), Portuguese (the Brazilian dialect), the Japanese, Italian, Korean, Malayan, Polish, Russian and Czech languages;
• support of simultaneous use of several languages within one flow of calls;
• Nuance Speech: support of Nuance OSR 3.0 (based on SpeechWorks Media Server), RealSpeak 4.5, the modules OpenSpeech Dialog Modules 2.0 and OpenSpeech Insight more, than for 40 languages.

Avaya Voice Portal allows the companies to use difficult voice technologies that allows to increase number of installations of the automatic systems of self-service capable to meet customer requirements is not dependent on the country in which they are, and language which speak. The Voice Portal system is developed taking into account modern technologies service - the focused architecture of the IP telephony.