Avaya web.alive

Avaya web.alive is the platform for interaction of corporate users in virtual environment. It represents the module connected to the web browser which is integrated with the existing corporate network, a security system and business applications.

The web.alive platform opens new opportunities for communication, training and commerce. This solution allows to bring together people for joint work in the virtual space created using three-dimensional graphics and a surround sound. Participants can communicate freely with each other within one session, at the same time having full access to all materials. Use of the solution web.alive among employees provides effect of the personalized presence and eliminate the barriers connected with need of business trips; "erases distances" between head office, the managers working remotely and the enterprises of clients; helps to organize distance learning and online sales effectively.

"Many companies try to minimize operating costs today, to simplify internal interaction and communication with customers, performing it via the Internet. Our company proposes innovative and economic solutions. Use of web.alive promotes adjustment and strengthening of customer relations of the company, increase in number remotely of the working employees and optimization of communicating processes between employees and business partners. All this allows to bring efficiency of actions, sales, customer interaction of the company to qualitatively new level", Sanadze Georgy, the technical director of the company of Avaya in Russia and the CIS commented

Avaya web.alive provides interaction of corporate users in virtual environment. It represents the module connected to the browser which is integrated with the existing corporate network, a security system and business applications. Avaya claims that this platform opens new opportunities for communication, training and commerce, but without restrictions, inherent traditional voice telephony and to broadband communications.

This solution allows to bring together people for joint work in the virtual space created using three-dimensional graphics and a surround sound. Participants can communicate freely with each other within one session, at the same time having full access to all materials. Use of the solution web.alive among employees provides effect of the personalized presence and eliminate the barriers connected with need of business trips.

Web.alive operates a game instinct of participants of a meeting. The number of users of games is calculated by many millions today and gaming skills will quite be useful here: the keyboard layout pattern matches dynamic games and special additional instructions are not required to participants of a business show.

The game environment gives the chance to be liberated even to the most cowed office clerk: he selects for himself a fictional image — from a suit of the Arab sheikh to "prikid" of modern western hippie — and can be delayed not bad during the occupations. The benefit the administration wishes to fool about too "under cover", when there is no fixed supervision "on top".

At all this the intuitivism and convenience of use are quite combined with high degree of security and confidentiality of process and also with abilities to integrate with the existing web applications and technical means of real time, including VKS.

It turns out that web.alive does not cancel either Telepresence, or audiomeetings, or real sales. It is more likely the intermediate and preparatory stage leading to official negotiations. But it is capable to lower number of appeals to contact centers, to reduce the cost of individual support and to strengthen customer relations thanks to attraction them to problem solving with products.

You should not be under a delusion concerning product cost: web.alive not such cheap "toy" — the prices of delivery of software lie in the range from tens to hundred thousand dollars. So it at this stage will be, most likely, "too hard" for the Russian small business, but will quite fit for large and medium-sized companies. Whether web.alive will represent a new stage in development of conference communication, Internet sales and distance learning, so far it is difficult to predict. But swing at Avaya quite resolute.

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