BIT. Analytics of automatic telephone exchange

The First BIT company released in the spring of 2014 the tool for business development allowing to estimate precisely employee performance, divisions — the software solution "BIT. Analytics of automatic telephone exchange".

Business solution allows to receive authentic data on telephone activity of the employee or division from First BIT. At the same time the share of internal and external calls (including on new numbers and as a result of what new clients were registered), the average time of waiting of the answer, the general and average duration of a conversation and also quantity of the missed calls is considered. "BIT. The analytics of automatic telephone exchange" also gives the chance of the similar analysis concerning external phone numbers, stories of their "relations" with your organization. The program is capable to consider all calls on days and hours, allowing to analyze distribution of activity of your clients and employees. Detailing of calls with an opportunity to listen to each of them online is available.

Main advantages "BIT. Analytics of automatic telephone exchange": instant job analysis of personnel; a large number of ready reports in the form of BI systems; possibility of listening of records of all talk online; integration with the available CRM- and ERP systems.

"Phone today — the main instrument of customer interaction, telephony — the sphere, critical for any business, without which its full functioning is not possible — the Head of the Moscow Department of Information Technology of First BIT company Gorin Maxim commented. — At the same time it is a huge array of various information, and the main issue for the companies is in managing to manage effectively this array. "BIT. The analytics of automatic telephone exchange' represents the tool for the solution of this task which is quickly giving clear idea of a situation in customer relations. The comprehensive analysis of calls helps to estimate efficiency of personnel".