Business Lines: Customer Account

2023: Extension of the status model of applications for accounting documents

"Business Lines" have expanded the functionality of the personal account of customers. The company announced this on April 11, 2023.

Faster, simpler, fewer errors: the group of companies added services for both authorized users and those who do not have full access to their personal account.

In particular, now, for the convenience of all customers (regardless of authorization), the status model of applications for accounting documents on the site has been expanded, taking into account the method of their delivery - informing about their movement. For users with full access to their personal account, communication with the manager has been transferred to a chat, in which you can quickly resolve emerging issues. A self-marking service has also been added, where you can create labels with a barcode for each shipment in the order.

Expanding the functionality in your personal account is a step towards improving the service of the group of companies and simplifying the life of our customers. In the case of systematic shipments, we recommend moving on to full access, as this will allow you to manage orders with advanced options, the press service of Business Lines added.

The group of companies clarified that in order to obtain full access, you need to register on the site in your personal account and in the account settings, apply for a connection by attaching scanned copies of documents. On average, according to the statistics of "Business Lines," about 20% of customers enjoy the advantages of full access as of April 2023.