CST Voice Assistant for Health Facilities

Main articles:

• Virtual Assistants (Global Market)
• Smart speakers Voice assistants (global market)
• Smart speakers Voice assistants (Russian market)
• Speech technology: from recognition to understanding

2021: Announcement of a voice robot for medical institutions

The CST Group (part of the Sber ecosystem) June 23, 2021 announced the creation of a voice robot to optimize the work of medical institutions.

A virtual assistant can remind you of a doctor's appointment - it will save the time of failed appointments for other patients and increase the throughput of medical institutions. Also, during a call with a reminder of the record, the robot can advise on preparations for the procedure or postpone the appointment to another date.

The technologies and products that were used to create the voice robot were created in the R&D department of the CST group: these are products with application NLU (natural language understanding), their own engines. speech recognition and synthesis

"Speech synthesis allowed the robot to" talk. " From scratch, the robot's voice was created on the basis of synthesis, which made it possible to achieve smooth speech of the virtual assistant, with correct intonations and semantic stresses. Timbre and the manner of speech tried to make it as natural, smooth as possible, bringing it closer to the usual human speech. Speech recognition technology is used to understand the meaning said by the patient. The peculiarity of the technology used is the ability to recognize spontaneous, not always intelligible speech, even if the patient calls from a noisy environment, interrupts the robot, "said Dmitry Dyrmovsky, general director of the CST group of companies.

"The key goal of this development is to optimize the load on doctors, increase the availability of medical care in clinics. The decision will make more effective use of the time of doctors and reduce the number of patients unprepared for the procedures, "said Vyacheslav Tsybulnikov, vice president of Sberbank - chairman of the Moscow Bank.

The CST Group has deployed SberCloud cloudy standard telephone robots into the platform. In the portfolio of standard telephone robots - not only medical cases, but also cases for power engineering specialists state and organs. Thanks to this, the speed of implementations has increased significantly: it takes no more than 1 month to launch several cases. Omnikanalny The CST group platform allows robots to be created Russian in both language English Spanish and language.

Also, the CST group is implementing a pilot project on the introduction of a voice robot to collect complaints about well-being before receiving a therapist. The voice assistant during the call with a reminder of admission (the day before the appointment) will offer to undergo a survey on complaints of well-being. The logic and scenario of the robot based on artificial intelligence was developed by the Doctor Nearby company. As of June 2021, a robotic assistant works in test mode in five medical and preventive institutions in Moscow. The key goal is to optimize the load on doctors, increase the availability of medical care in clinics. It is assumed that the decision will save the doctor's time and focus on a detailed examination of the patient, high-quality communication with him.