CTI Contact center Express

The boxed CTI Contact center solution "Express" allows to transfer quickly business to online and to save investments.

2020: Representation of service of Contact center Express

On June 15, 2020 system integrator CTI provided the service Contact center Express allowing entrepreneurs to organize in short terms customer service on voice and to text communication channels messengers social networks with history logging of all interactions. The boxed solution is constructed on the platform Cisco UCCX and provides several versions of licenses.

The solution allows to start advertizing campaigns and telemarketing with centralized operation by outgoing call-down and mailings.

The service of Contact center Express is expected customer-oriented businesses for which it is important to provide high quality of customer service:

• online stores
• service companies
• medical institutions
• manufacturing enterprises
• logistic companies
• organizations of the service industry.

Kontakt-center Express is based on the product Cisco UCCX that guarantees qualitative result and opportunities for development. The service represents the boxed solution which is already incorporating everything necessary for work. Operational — within 3-4 weeks — deployment according to standard scenarios allows business to gain fast economic effect: the number of the lost addresses is reduced to zero, the customer loyalty increases by 49%, operating expenses and on 83% are cut down for 30% the efficiency of campaigns of outgoing call-down increases.

Kontakt-center Express is provided in several formats: it is possible to select both basic functions, and expanded, at the same time without overpaying. This solution is perfectly scaled depending on loading: performance improvement to 400 operators within proposed solution is possible.

The provided CTI service of Contact center Express will allow to transfer quickly business in online and at the same time to optimize investments into IT infrastructure. Both of these factors are a basis which defines business performance, so and its survival in modern conditions. However, when choosing the solution it is important to look at perspective at once, requests of clients become higher over time. Understanding it, we provided several versions of licenses in this service to give to business the chance to develop remote service depending on requirements. Anyway, investments will not be lost: even if to begin with the simplest packet on 5 jobs, if desired it will be possible to increase both quantity of jobs, and their functional filling — Leonid Perminov, the head of contact centers of CTI system integrator noted.