Carbon Soft EvaServiceDesk

Main article: IT Service Management (ITSM)

EvaServiceDesk allows you to use the service management model in IT departments and other internal departments, as well as implement a service approach when providing services to the company's customers. The product, according to the developers, is the Russian analogue of Jira Service Management included in the register of domestic software.

2025

Release 2.28 "Novosibirsk"

The company EvaTeam on April 9, 2025 presented a large-scale platform update - release 2.28 Novosibirsk"." This update takes product work, and EvaProject EvaWiki EvaServiceDesk to the next level. More. here

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Фото: EvaTeam

According to the company, when entering the header of the request by the client, the system, based on a smart search, selects suitable articles that can close the client's problem , which reduces the number of calls to the support service.

It also became possible to associate typical queries with specific articles using the function of adding keywords to articles. If they meet in the header entered by the customer, the system will show such articles in priority.

Agents see articles that fit the meaning of the task in a separate Recommended Articles block. Unlike clients, the agent has access to the entire list of found articles. The articles in this block are external and available to clients, so links can be copied and sent immediately in response to the client. 

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Фото: EvaTeam

Now you can choose how ServiceDesk clients receive attachments in a notification to mail, a link to a portal, or a file in the body of the letter. This will allow customers to download attached files from the letter, without the need to go to the portal.

Compatibility with Rosa Chrome 12

EvaTeam and STC IT ROSA on February 13, 2025 announced the completion of compatibility tests of EvaTeam ecosystem products (EvaProject, EvaWiki, EvaServiceDesk) with the ROSA Chrome 12 operating system. Compatibility is confirmed by the certificate, which is an important step in expanding the list of operating systems with which EvaTeam solutions work. This step increases the availability and versatility of the company's products, allowing them to be used on even more devices and in a wide variety of IT environments. Read more here.

2024: Compatible with Postgres Pro Standard and Postgres Pro Enterprise

Postgres Professional and EvaTeam announced compatibility of their products on January 17, 2024.

The certificate issued by Postgres Professional confirms the correct operation of Postgres Pro Standard and Postgres Pro Enterprise with EvaProject, EvaWiki and EvaServiceDesk products. Read more here.