Chariot Contact Center

Chariot Contact Center - the solution intended for certification and optimization of crucial infrastructures of corporate contact centers.

The product helps the enterprises to determine performance, scalability and security of own communication IP infrastructures, creating for them any level of loading.

The Ixia company announced a release of the commercial version of the solution on May 14, 2013.

Purpose and approach

The reputation of the company, in the opinion of clients, strongly depends on quality of their service. Timely conducting testing of infrastructure of contact center will allow to reduce number of failures to clients and to increase sales volume.

Chariot Contact Center will help to test quickly reliability of network of contact center and to reduce the risks connected with its operation. The results of testing having great practical value will be allowed the enterprise to know, how fast its contact center will react to requests in peak busy hours and in case of implementation of the harmful attacks.

As a rule, managers of contact centers have no tools for active testing of work of the infrastructures under real loading. Usually testing of performance of contact centers is not held. At incidental check of network functioning of contact center and increase of the TDoS-attacks (Telephony Denial of Service is failure of service of telephony) inevitably increase in time of its forced idle time yielding heavy losses. Thanks to emergence of the solution Chariot Contact Center, for reliability assessment of network of contact center the enterprise can create a tree of calls of any volume in read minutes and involve different simulation scenarios.

Advantages

The multifunction solution Chariot Contact Center has the intuitive user web interface with dropdown windows and the filled forms in which the commonly accepted terminology of call centers is used. This interface helps users to create the necessary test procedures and to generate reports with results of testing. Providing simulation of traffic of protocols and addresses (in contact center) in different scales (from an average to mass), this solution has all opportunities necessary for:

• verifications of the menu of the IVR system (Interactive Voice Response),
• testings of function of automatic call distribution,
• modeling of traffic of contact center,
• checks of the systems of an emergency call,
• certifications politician of blocking of threats,
• measurements of indicators of QoE (Quality of Experience).

The solution Chariot Contact Center of Ixia company gives to the enterprises confidence that their crucial communication infrastructures will cope with a heavy load, will provide routing of calls and high quality of a voice communication.