Developers: | Cisco Systems |
Last Release Date: | 2014/12/15 |
Technology: | Call centers, IP telephony |
Cisco Business Edition 6000 (BE 6000) is the communication center for joint work, unified and video communications and also the contact center on the basis of Cisco Business Edition 6000 is focused for work in the companies of medium business numbering subscribers from 200 to 1000 staff (restriction of number of offices - 50).
Cisco Business Edition 6000, 2014 server
The solution is placed on one server (two - for fault tolerance, a cluster) and provides functioning of services:
- High-quality voice communication on all company: at offices, on production sites, warehouses and in each location of the employee
- Short dialing, the uniform reference book by subscribers, access control to a telephone network and a set of other functions of corporate telephony
- Use of mobile devices of users (mobile and tablet computers, communicators) as "phones" for a safe multimedia communication with colleagues (family of the Cisco Jabber software clients for Windows, Mac, iOS, Android and other devices) irrespective of where employees are
- HD видеокоммуникации and interaction with the Cisco TelePresence systems
- Services of instant text messaging (IM)
- Services of control of availability of subscribers (Presence) integrated with the corporate calendar
- The full-function contact center (100 jobs of operators) servicing voice, video and Internet addresses
- The unified voice mail
- The simple management system and administrations clear for specialists of communication systems and telephony
- Built-in system of statistics of calls, condition monitoring of components of a system and fault finding
Cisco Business Edition 6000 helps mid-size enterprises of business to use effectively advantages of modern technologies of communications to creation of competitive advantages for the account:
- increases in efficiency of joint work with colleagues, partners and clients,
- reduction of terms of decision making,
- accelerations of an output to the market of new products,
- reductions of operating costs.
For April 2, 2015 as a part of the communication center on the basis of Cisco Business Edition 6000 the Cisco Unified Computing System (UCS) server (the rack server of high density) on which the services are deployed:
- Cisco Unified Communications Manager (IP-АТС)
- Cisco Unity Connection (the unified voice mail)
- Cisco Unified Presence (control of availability of the subscriber and instant messaging)
- Cisco Unified Contact Center Express (contact center for service of voice and video messages, and addresses from the Internet – email, a web form and so on)
- Cisco Unified Provisioning Manager (automation of process of administration of all applications of a system within a simple web user interface).