Customer Center Creatio (ранее Bpm`online customer service)

Customer Center Creatio (before Bpm'online customer service) is a management system for mass addresses on all communication channels.

2020: Providing a free subscription to half a year against the background of coronavirus epidemic

On March 27, 2020 the company "Terrasoft Russia", low-code producer of the Creatio platform for management business processes and CRM, announced providing a free subscription to the product Customer Center Creatio for a period of 6 months for the organizations which are actively involved in fight against COVID-19 pandemic. Conditions extend to organizations health care, charitable or volunteer foundations, government and other organizations which actively work to stop distribution or to mitigate COVID-19 effects. A system will help to adjust communications, to simplify and accelerate work with addresses and also to optimize resources.

The Creatio tools will help to process quicker the arriving requests and to do it according to the rules admitted to the organizations. A system includes ready functionality for acceptance of addresses on different channels, their registration, prioritization, routing and processing. Besides, in a system there are built-in tools for work with mail, calls and other communication channels, the platform for setup of the interface and processes of work of users and also a set of other tools which will help the organizations to adjust the scheme of work quicker.

We are obliged to help the organizations which appeared in epicenter of fight against COVID-19. And we made the decision for 6 months to give to such organizations a free subscription for the Creatio system, notes Alexey Klochkov, the managing director of Terrasoft Rossiya

We call all organizations which are actively involved in fight against COVID-19 pandemic, to use a free subscription for the Customer Center Creatio system from Terrasoft.

We will unroll a product in a cloud or, at your choice, we will provide all necessary instructions for system deployment on your equipment — comment in the company. — Our managers CSM will help to start a system in work, and specialists of support always in touch also are ready to answer any questions concerning use of a system.

2019: Terrasoft changed the name of the platform and products to Creatio

"Terrasoft", one of key players in global market of low-code, BPM and CRM, announced change of the name of the software products. On October 30, 2019 the platform and products of the company earlier known under the name bpm'online were renamed century Creatio. In more detail here.

2015

There was bpm’online customer service 7.6.

On June 18, 2015 the Terrasoft company submitted the version of a system for management of customer service — version 7.6 bpm’online customer service.

Among innovations:

• self-service portal,
• additional tools for the organization of work of operators,
• other means for providing multichannel service.

Screenshot of application window 2015

The functionality of the client portal is complemented with the homepage for quick access of users to the last addresses and popular articles of the knowledge base. Here it is possible to register the new address, to find the answer to the interesting question. If necessary the administrator can configure appearance of the homepage, for example, to add the reference to the website of the company or to build in the video tutorial.

The static and closed queues became available to operators. Static queue can be filled manually, for example, with the contact list which it is necessary to invite to a webinar. The complete list of records in the closed queue is hidden for the operator — a system will display information on the following record only after taking it in work.

Announcement of Bpm'online customer service

On February 26, 2015 Terrasoft provided a product for management of customer service — bpm’online customer service.

Advantage of a system — simplicity in work with mass addresses. Using the bpm'online customer service tools of the company will receive the tool for formation of base of lawyers of a brand, providing faultless customer service.

As a part of a line of bpm'online customer service two packets with a different set of functionality:

• customer service
• customer engagement center.

The companies can select the product which is optimum answering to their tasks.

The basic packet of customer service is focused on the companies which need maintaining the directory of the provided services in a convenient type and to automate processing of client addresses. In a packet a full range of tools for multi-channel communications.

Packet of customer engagement Center - expansion of a basic packet. It is aimed at use in professional contact centers. Its functionality is complemented with the single window of the operator intended for accomplishment of a big flow of the entering and outgoing communications. In a single window the employee has access to all necessary tools for work: queues of processing of addresses and call-downs, communication panel, current performance indicators. At the same time, the head of contact center receives tools for setup of rules of formation of queues and can easily plan and control work of all command.

Interface of a single window, 2015

Window of dialog with the client, 2015

All innovations of the bpm'online 7.5 platform are a part of functionality of a line of bpm'online customer service. They give new opportunities, to both end users, and analysts, and administrators of the application.