Dealer Mobility

Dealer Mobility is the platform for creation of the new communication channel of the dealer or the distributor with his clients by means of smartphones and social networks. Dealer Mobility allows quickly, without excess investments into development and support to create unique mobile and social applications.

Features

The product helps car dealer or distribution company with a car business:

• Communicate with the client via the new channel – mobile application and social networks
• Provide to the client convenient interactive services – record on TO, the request for service maintenance, the request for test drive
• Increase the probability of arrival of the client on TO
• Raise a customer loyalty
• Advantages of the solution for industry players

Advantages

When using Dealer Mobility the distributor or the car dealer gets powerful temporary, financial benefits in comparison with development of such system for themselves from scratch. Such economy is reached due to existence of a ready technology platform with a set of modules. "Headache" when developing will be besides significantly reduced.

The development cycle of mobile application "from scratch" falls the procedure of connection of modules necessary for the customer with their adaptation under requirements, connection of IT systems using standard connectors.

Functions and components

Communications with clients

• The customer notification on events (closing z/N, delivery of a car or z / h, service companies, TO, other);
• Management of promo-companies;
• Requests for THAT, WITH, test drive;
• Directory of new cars;
• Second-hand drain of cars;
• News to clients;
• Ratings of service advisors;
• Polls of clients;
• History of service of the car;
• Integration with the car using the additional equipment bright box™:
• Remote warming up or cooling of salon;
• Check and blocking of doors or glasses;
• Place of the parking of the car;
• Run remaining balance at the current level of fuel;
• Report on trips;

Support of programs of loyalty

Standard reports

• About a run;
• About customer satisfaction;
• About audience;

Integration with social networks

• Service of questions and answers;
• An opportunity "share" content with friends;
• Responses about visit of DTs;
• Reports on clients with data from social networks (with a possibility of unloading in the CRM system);

The help on the road

• The help at the parking - search of a car without additional hardware

Besides, Dealer Mobility provides:

• Preparation and the publication of content for the client at the same time in social networks and mobile application;
• Reports on viewings and interest of clients on the published news, actions, special offers, etc.;

Technology features

Dealer Mobility works at all main mobile platforms - iOS, Android and Windows Phone and also is integrated with Facebook, VKontakte, Mail.ru and Odnoklassniki.

As a part of the platform standard mechanisms of integration with internal systems of the car dealer are provided, detailed documentation is attached that allows to be connected to the platform with the minimum labor costs.

Integration with CRM

• The calendar of Service – available temporary slots, for a possibility of interactive record on TO;
• Mailing of messages within promo-company;
• Expansion and updating of a profile of the client in CRM;
• Loyalty program;
• Formation and mailing of notifications for clients.

Integration with DMS

• Car profile;
• History of service maintenance;
• Delivery status of the car, spare parts, accomplishment of the order;
• Loyalty program;
• Drain of cars with a run.