DialTech Platform of automation of text communications

The Dialtech platform is an omnichannel automation system of text communications based on technology of chat-bots.

2019: Possibilities of the Dialtech platform

According to information for June, 2019 the Dialtech platform offers following features:

• Hybrid system of work: person + robot
  • The automation system constructed based on the Dialtekh platform can is automated to respond to messages of your users. If the chat-bot for any reason does not cope, then he will quickly call to the aid the operator person.

• Large number of interfaces of work with the user
  • The platform can work with any source of information: widgets on the type websites Webim SMS e-mail, social networks type Facebook and VK, messengers type Viber and Telegram, the systems of work with addresses like Usedesk and Zendesk.

• Clever "prompter": recommendations for the operator which reduce answer time
  • If a system did not cope with the answer and invited the operator, then the operator will receive some of the most relevant recommendations from our system, he will need only to select necessary and to click "send".

• Extraction of data and work with internal systems and databases
  • If for the answer to questions of clients the operator needs to address in an internal system (CRM, the systems of issuance of credit, etc.), then now for it it will be able to make the chat-bot, having defined in the text necessary markers for a request (id, a full name, the address, phone, e-mail of the client).

• Correct work with incorrect spelling
  • The linguistic core of a system uses several modules of spelling that allows to process automatically more than 95% of spelling incorrect requests without loss of relevance of the answer.

• The analysis of advanced multiple queries in one message
  • Often users in one message request several questions at once. The Dialtekh platform can select all requests of the user within one message and give on them exhaustive the answer at the expense of the built-in module of classification.

• Automatic peresprashivatel
  • If a system could not recognize the user's question, then she can offer it the most faithful element of the knowledge base and specify at it whether he meant it?

• Advanced system of pre-processing and post-processing
  • Often clients write in the requests something strange and not connected. Or it is not clients, and Internet bots which distract operators from work.
  • To avoid these unpleasant situations, the antispam the module was implemented.

• Support of a conversation on third-party subjects
  • The Dialtekh platform includes the optional module of support of dialog on third-party subjects: the automatic consultant will be able to discuss weather with the client and to give vital advice moderately of the perversity.

• Support of a context of a conversation
  • A system is easily customized to conduct context-dependent dialogues with the user.

• An opportunity to transfer files and pictures
  • In order that communication with the client was saturated and productive an opportunity to send to clients files and pictures is provided in the Dialtekh platform.

• The analysis of sense of a request and handmade reduction at setup of a system
  • Clients can ask the same question in one thousand different methods (a problem of a language synonimy). Many players for setup of the systems spend hundreds of hours for writing of regular expressions which will be able automatically to fulfill any forms of requests. The Dialtekh platform solves the given problem due to use of Natural Language Processing (NLP) and algorithms on the basis of neural networks and algorithms of deep learning (deep learning).

• Public API for integration of "the virtual operator" into your systems
  • The platform can be integrated into any internal or external system thanks to simple and clear API in 1 day.

• Work on servers or in a cloud
  • The Dialtekh platform can be used as on the Internet, is well set on the customer's servers to answer security policies of the company. The Dialtekh servers are located in the protected cloud infrastructure of Microsoft Azure.

• High load and SLA
  • To meet customer requirements for a high load, possibilities of use of balancers and independent instans of a system are implemented. And also SLA, the selected support, different roles and models for access to a system.

• Fast system of automatic testing
  • To check how the new bot will communicate with users, it is possible to load all dialogs into a convenient form and to carry out the procedure of automatic testing. If something is not pleasant, then it is always possible to make necessary changes easily.