Digit MFC

2019

The Digit of MFC system is the solution for business process automation of the multifunction centers of providing state services. "Digit of MFC" are a part of the system modules:

• "Digit MFC: The portal" - the MFC web portal for increase in convenience of interaction with applicants;
• "Digit MFC: Call center" - complex automation of contact centers of MFC;
• "Digit MFC: Mobile" - the application of MFC for mobile devices;
• "Digit MFC: Rosreestr" - the solution for rendering services of Rosreestr;
• "Digit MFC: Queue" - flow control of visitors of MFC;
• "Digit MFC: The cluster" - increases stability and reliability of work of a software package;
• "Digit MFC: Analytics" - collecting, processing and information visualization about work of MFC.

Digit MFC: Analytics

The system of a business intelligence for MFC "Digit MFC: The analytics", developed by Smart Consulting company, collects data on work of the multifunction centers of the region, processes them and issues to the user in a convenient format. The analyzed data can be browsed in a schedule type, charts and comparative tables and also to build reports at once by several criteria of the analysis, using OLAP technology. Besides, a system gives the chance to predict dynamics of key indicators, proceeding from historical data, and can propose solutions for optimization of load of MFC.

All this allows to use the system of a business intelligence for planning of necessary resources and effective management of work of the centers "My Documents". In addition, a system has potential in real time to bring data on work of MFC outside - to TVs in halls of service, on the website or mobile application of MFC. Such communication with citizens allows to manage their expectations and to work with loyalty in general. For example, seeing on the website a picture on loading of MFC, citizens can select for visit the best time and branches in terms of existence of queues. The importance of the System project allows to find bottlenecks in business processes of MFC and to increase efficiency of providing public services by the principle of "one window".

According to the company, increase in efficiency of activities for results of 2018 the multifunction centers using the solution "Digit MFC: Analytics", reduced the average time of waiting in queue by 52% - one of the main figures of merit of service for MFC. Uniqueness of functionality and the used developments Unlike similar solutions, "Digit MFC: The analytics" allows not only to analyze the current indicators of MFC, but also to predict change of load of the centers. Besides, as a basis for development "Digit MFC: The analytics" is used the open source. Thus a system substitutes import software platforms and prevents sanctions risks for the state. System "Digit MFC: The analytics" is implemented in the multifunction centers of the Novosibirsk, Omsk and Smolensk regions, Khabarovsk Krai.