E-Consulting: XRM Legal

E-Consulting company predstailv in the fall of 2012 the multifunction solution XRM Legal on the Microsoft Dynamics CRM platform for customer relationship management in the field of providing legal and auditor services.

XRM®Legal will provide effective maintaining the customer base and expanded document flow according to transactions with setup of the corresponding data access, control of quantity and quality put each employee and also the operational addressing the legislation and work with it.

Use of this software product will allow the lawyer companies, legal departments of banks and other organizations where specialized departments of protection of the rights and the interests of the enterprise function, to perform resource optimization and costs for rendering legal services, to carry out the effective assessment of the step-by-step course of judicial proceedings, to raise the customer service quality level using the convenient mechanism of control of work of employees on legal cases and to organize reliable document storage.

At the same time a system will allow to solve problems of customer interaction without the need for involvement of the big staff of specialists even on processing of a significant amount of clients. It is reached by use of templates of the unified processes on the basis of typical situations. Each client will receive individual approach in any common ground with the company.

Important feature of the solution XRM®Legal is the possibility to enter information at all stages of judicial proceedings and to exercise control over it. The unique tool - process visualization is for this purpose created. On a convenient and intuitive form each user with the corresponding access can trace the course of legal case and perform transition from flowing to the next stage: opening of production in court of first instance, consideration and decision on case, consideration of the petition for appeal in the highest court, etc.