| Developers: | Internet Business project (eKassir) |
| Branches: | Financial services, investments and audit |
| Technology: | Systems of remote banking |
eKassir Digital Banking Platform is a multi-channel platform for remote banking.
The solution supports operation of the following channels:
- Internet bank
- Mobile bank
- Payment front
- ATMs
- Payment terminals and self-service kiosks
- Cash desks of bank
- Bank payment agents
- Chat-bots
- Open API for connection of any alternative channels of customer interaction.
Solvable business challenges
- Providing banking services through remote links of service: mobile and Internet bank, chat-bot
- Development the front line for customer service in bank departments
- Creation of a single integration platform for all channels of remote customer interaction.
- Implementation of the concept of omnichannel and multkanalny service
Characteristics of the platform
- Multi-channel solution
- Omnichannel support
- Integration opportunities and customization
- Seamless integration with all solutions of eKassir
- Flexible customization of frontal solutions
- Performance and scalability
- Support of work 24/7
- The built-in operational hub for payment acceptance, transfers
- Dug out API platforms
Features of the solution
- Integration with unlimited number of frontal components
- The platform supports any channels of customer service: Internet bank, Mobile bank, ATM, cash desks, payment terminals, IVR, work with agents. It is integrated with frontal applications of eKassir and solutions of third-party vendors.
- Management of all frontal applications from one point
- The built-in operational hub of eKassir Payments Hub allows to configure services and applications for remote service in a uniform point.
- The configured authentication processes
- The platform supports different scenarios of authentication of clients depending on the used channel of bank service or the device.
- Management of banking products
- Using the platform the bank can organize for the clients an information access and to product management in all canals of remote service. For example, to display in mobile application the forthcoming payments on the credits and a possibility of early repayment.
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