Einstein Voice

2018: Start of the voice assistant to Einstein Voice

On September 19, 2018 Salesforce.com provided the voice assistant for the companies. Service under the name Einstein Voice became a part of the Einstein AI platform and allows sales managers to dictate office messages and to work with cloud services without hands.

Salesforce.com provides the forecast of Capgemini according to which about a third of consumers in the world will use voice technologies in the press release, working with applications and the websites. Other research to which Salesforce.com refers says that every fifth adult American has houses a "smart" column with voice intellectual actuation.

Salesforce.com started the voice assistant for the companies

The cofounder and the technical director of Salesforce.com Parker Harris says that one of key advantages of Einstein Voice in comparison with competitors consists in adaptability under clients. For example, service it is possible to teach to distinguish a slang, acronyms and a slang in a lexicon of the company. Besides, the voice assistant is capable to limit data transmission to certain users.

Through Einstein Voice it is possible to update data in the Salesforce.com systems and to create new tasks, applying the natural speech and also to work with the Einstein Analytics dashboards.

Service supports integration with popular voice assistants that allows it to provide daily the short information on "key priorities", such as the meetings planned in the calendar.

Einstein Voice will become the beginning of a new era of dialogue CRM, having brought work of personnel to new levels and having redefined the user opportunities by means of voice technology … We are in a heat of improbable technology shift where voice force cardinally changes how we work — Harris said.[1]

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