Electronic Moscow: DPC intelligence

The management system for lifecycle of the application allows to transform the arising user requirements to the formalized technical specifications for development teams and also to test changes in applications under the modelled loading in a test environment according to technical specifications. The incident management system allows to formalize procedures of assistance to users, to create and use the filled-up knowledge base and also to control quality of rendering technical support on the basis of the agreement on the level of service (SLA) tightly.

Heads of IT departments of the companies have an opportunity to optimize work of specialists and contractors, differentiating areas of responsibility between them by distribution of access rights to these or those systems. Automation of infrastructure incidents and their notification by e-mail accelerates processes of decision makings. Automatic documentation of changes allows to deploy difficult hardware-software solutions consistently, at the beginning implementing the main functionality of applications, and behind that implementing service functions, to perform deployment of information systems on releases. At the same time several development teams can work as a uniform command.

The service of "DPC intelligence" is exclusive for customers of Electronic Moscow and is expected clients, it is important to them to control all processes connected with activity of IT department. The service can be unrolled within two weeks while average time on the industry of adjustment of services separately borrows over a year.

"The complex service of "DPC intelligence' is intended for customers to whom are important reliability, guarantees and the speed of implementation. Our experience shows that these services allow the customer to manage processes of creation and operation of applications, but not to indulge in vain hopes, thus, to receive that product which is necessary to them at present. Therefore we entered this service into standard set. Thus, placing the information systems in our DPC, along with reliability of infrastructure customers receive complex service significantly increasing quality of all operated system" — the marketing director of Electronic Moscow Alekseev Alexey commented.