Express Contact

Express Contact  — the full-function CRM solution consisting of the customer base of data, modules of history of relationship, control of the reporting, sales management, import and export of data, and also marketing influences.

Features

• the complex automated workplace of the seller, sales manager having all necessary tools for the organization of effective work with clients;
• the tool for the head providing operational and strategic management with sales, marketing, customer service;
• the information system providing availability and high reliability of data storage fast in setup, deployment, simple in service and technical maintenance.

It is worth noticing that Express Contact it not only the CRM system in traditional understanding (the manager of contacts and an analytical system), and an end-to-end system of automation of front-office of the company and business process management.

Scope of application

Express Contact" it is extremely wide — small business and large corporations, trade and purchasing firms, manufacturing enterprises and the companies of the market of services. The number of the companies using Express Contact passed for 250 long ago. Feature of Express Contact is that the tools which are built in the program allow to adapt a system for the most specific requirements and features of business of the customer. It is important that the Express Contact CRM program has the most powerful tools obmenadanny with other applications — the Microsoft Office family (Word, Excel, Access, Outlook) and the accounting system of 1C (any, even the most non-standard configuration). It allows "build in" without difficulties the program the existing information environment of any enterprise. Users of the program are the account managers, marketing specialists, analysts, heads of different levels and other specialists work-related with clients.

Cost

The cost of the program of dependence on a complete set and number of jobs is from 20 thousand rubles. The term of system implementation averages 1-2 weeks for the small companies and 3-4 months for large (perhaps, with a branch network). It is provided to clients of the company:

• program installation or remote help in installation;
• express inspection and initial setup (2 hours free of charge);
• user training and IT specialists (6 hours free of charge);
• the warranty maintenance including departures of the specialist to the client, consultations on phone or e-mail, updates of programs, etc. the help (3 months free of charge).

See Also

CRM