Financial ex-: Quality management

Solvable business challenges

The Quality Management System (QMS) is a part of a management system of the organization and is focused on achievement of the results based on the purposes of quality and satisfaction of customers needs. Today SMK became the integral component of successful business of many organizations.

Business solution "FINANCIAL EX-: Quality management" gives the chance to quality specialists to plan and book internal audits, to fix and eliminate discrepancies, to plan and perform the adjusting and warning actions, to carry out the analysis of consumer satisfaction and to provide to the management objective data for the analysis of functioning of a system.

The management of the organization receives the convenient tool for control and the analysis of a system of management and implementation of control functions by the enterprise.

Business solution allows to automate a considerable part of actions of officials for quality management, to provide strict accomplishment of a number of requirements of ISO 9001:2008, to facilitate passing certified and supervising audits of a quality management system by certifying authorities.

The main objective at implementation of business solution - it is not simple to automate a quality management process, and, making use of experience and the best practices, to define the most optimal variant of work for the specific organization, to regulate compulsory procedures of SMK and to carry out implementation of technical solution.

Business solution "FINANCIAL EX-: Quality management" provides the solution of the following business challenges:

• Management of internal audits: formation and the approval of the program of internal audits for the period, the notification of participants of audit, control of carrying out planned and unplanned internal audits, conducting records based on audits.
• Management of discrepancies: conducting records about discrepancies, analysis of the reasons of discrepancies, control of implementation of corrections, detection of repeated discrepancies.
• Management of the adjusting and warning actions: conducting records, analysis of effectiveness.
• Management of notes and claims: fixing and the analysis of the arrived notes and claims, identification of the reasons and implementation of the corrective actions directed to increase in degree of consumer satisfaction.

The analysis from the management:

• Providing functioning of processes to heads of objective, factual quality data (input data for the analysis).
• The operational analysis of quality of functioning of a system of management of the enterprise by processes, divisions, regulating documents.
• Providing the environment of execution of the decisions of the head made on the basis of the analysis, including solutions on increase in effectiveness of a quality management system and increase in consumer satisfaction.

Together with functionality of system modules of DIRECTUM, including the modules "Management of Business Processes" and "Office", requirements of ISO 9001:2008 are implemented:

• Management of documents,
• Management of records,
• Internal communication,
• Process approach,
• Analysis and improvement of SMK.

Together with functionality of the module "Interaction Management with Clients" of the DIRECTUM system requirements of ISO 9001:2008 are implemented:

• Consumer focus,
• Interaction with the consumer,
• Consumer satisfaction.

Proceeding from solvable tasks, as the main business customers of the solution the top management, representatives of the quality manual, internal auditors, heads of structural divisions can act.